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save mail

mesh
May 16, 2008 at 14:40:19
Specs: vista, 2800ghz 1024ram

I am using sky.com for my email, as in 18 months I've never got windows mail to work.
I find sky very good, except for one irritating fault, there is nowhere to save your mail, all you can do is give it a star, so it can't be deleted, it saves all the sent mail.
It means you have to keep deciding what mail to delete.
I have relatives in N.Z., and I want to save all their mail, anyhelp please.

hwillett


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#1
May 16, 2008 at 18:09:43

I use gmail with the same problem so I "forward" anything I want to keep to my resident Microsoft Outlook clent.

Once I thought I was wrong, now I'm not so sure!


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#2
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#3
May 17, 2008 at 14:29:47

To Sabertooth.
Thank you for your article, I did everything it said, and I got a welcome letter from Windows Mail, and it seems to be working ok, but I get the following message, about not finding the pop3 server,(this is the same message I got everytime I tried to set it up) this is the message in detail.

The connection to the server has failed.'Account: 'pop3.tools.sky.com, Server:
pop.tools.sky.com', Protocol: Port: 110, Secure(SSL): No, Socket Error:10060,Error Number0x800 CCC0E.

Perhaps you will be able to help me more, it is very much appreciated.
Thank you very much for your indlgence.

hwillett


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Related Solutions

#4
May 18, 2008 at 07:39:33

You aren't running Symantec/Norton; McAfee or another rather invasive AV/Firewall application - by any chance - are you?

If you are, that could be the problem. Turn those off & see if the problem is resolved. If it is, you may have to get something else.

If that doesn't work post back.

Jabbering Idiots: Everywhere You Look!


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#5
May 18, 2008 at 11:27:05

Hello Sabertooth,
About my protection software, I am running the full version of AVG, the bought one, and nothing else, I do get a windows defender interfering every time I try to load anything, could I delete it?
I just sent myself an email, and it came up with the same error message, although, it showed up in my sdent box as sent.

hwillett


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#6
May 18, 2008 at 11:56:15

Alrighty then. Be sure to check your account settings again. Then download this PDF & ensure to run through the instructions exactly as stated.

Jabbering Idiots: Everywhere You Look!


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#7
May 19, 2008 at 13:57:39

Sabertooth,
My account settings are ok, but I got a 404 warning on your PDF, Thanks for trying.
As a matter of interest, I have a nephew who is a computer software programmer, and like you, there isn't much he doesn't know about computers, and I told him about this problem somtime ago, and he said he has got it working with your settings, he said it is sky that is the problem, not windows mail, and he is going to try and sort it for me.
Thanks for all your help,
willy33

hwillett


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#8
May 19, 2008 at 14:36:25

The PDF title is PopChangesSNS.pdf .... I believe you can still get it somewhere else on the internet. I have a strong feeling the changes sky made to their settings in that PDF should fix the issue for you.

Good luck!

Jabbering Idiots: Everywhere You Look!


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#9
May 22, 2008 at 07:19:13

Sabertooth.
Thanks for staying with me, I tried your URL, and got an error message, not accepted, what I don't con, is, although I inserted the URL exactly as you gave me:
PopChangesSNS.pdf, when it shows the URL in the message, it has changed the SNS to sns, and also in the title bar, can you explain this?
willy33

hwillett


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#10
May 22, 2008 at 07:53:17

Just for fun I scouted the Net for the PopChangesSNS.pdf file and had no problem finding it within the following thread created by the username of Ratti3.

http://www.skyuser.co.uk/forum/sky-...

The link to the file is below - click on it to download it

http://www.skyuser.co.uk/forum/atta...

i_Xp/VistaUser


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#11
May 23, 2008 at 14:00:07

Sabertooth.
I downloaded the pdf from your link, but it refused to let me print it, it asked me if I had a printer, I accessed one of my files and it printed it out ok, so I had the tedious job of copying the info by hand.
Any, I got all the instructions put in until i got to change the Port numbers, and there i got stuck, can you tell me how to do that please.
This is turning out to be a marathon, but I'm pleased to find that i haven't been doing anything wrong, as usual, it's the software.
But, i don't think i'm doing bad at 87, do you?

hwillett


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#12
May 25, 2008 at 08:39:02

Not at all .... it is refreshing & reassuring!

Now I guess the (port #) part you refer to is the Incoming Mail (POP3) Server port that needs to be changed to 995 or is it the Outgoing Mail (SMTP) Server port that needs to be changed to 465. Or do you have problems with both settings.

Are you lost on where exactly to make the changes from or how? Sorry I could not get back to you until now.

Let me know how things are going OK.

Jabbering Idiots: Everywhere You Look!


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#13
May 25, 2008 at 11:04:44

Hi! Sabertooth/
I need both, and don't know where to go to to change them.
Willy33

hwillett


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#14
May 25, 2008 at 15:01:46

The changes have to be made from Windows Mail or more appropriately Windows Live Mail .

FYI, Windows Mail -- the built-in email client in Vista -- as you know replaces Outlook Express. But if you aren't aware: Windows Live Mail was a little later released incidentally as a replacement for both Outlook Express & Vista's Windows Mail because of some issues Windows Mail has working with a number of free email services.

On my Vista machine, I have both Windows Mail & Windows Live Mail configured & working fine, but it took a few tries & change of settings to get it finally going just like you are having to do with Sky.

The first thing you do is:

Open Windows Mail, go to the Tools Tab, Accounts, select your default (pop.sky.com) account, then click Properties.

Go to the Advanced tab, and make sure (under Server Port Numbers) that the Outgoing mail (SMTP) port is set to 465 & the Incoming mail (POP3) port is set to 995.

Also be sure, Under "Outgoing mail (SMTP)" & "Incoming mail (POP3)", both "This server requires a secure connection (SSL)" boxes are checked.

Finally, click on Apply & OK, then close the window & that's it for that.

Jabbering Idiots: Everywhere You Look!


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#15
May 25, 2008 at 15:58:13

Hi!again Sabertooth,
I just carried out all you told me and then closed, but when it tried to find the connection, it came up with the message below.

The connection to the server has failed. Subject 'another test', Account: 'mail.sky.com', Server: 'mail.sky.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

The port 25 is what it was set up before i changed it!

hwillett


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#16
May 25, 2008 at 16:23:55

"The connection to the server has failed. Subject 'another test', Account: 'mail.sky.com', Server: 'mail.sky.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E"

That is the problem.

Your Server information is probably setup as mail.sky.com.

Open Windows Mail, go to the Tools Tab, Accounts, select your default (pop.sky.com) account, then click Properties.

This time, go to the Servers tab, Under Server Information: Make sure that the "My incoming mail server is a POP3 server.

For Incoming mail (POP3), enter: pop.sky.com (all lowercase, no spaces).

For Outgoing mail (SMTP), enter: smtp.sky.com (all lowercase, no spaces).

Under Incoming Mail Server, the E-mail username field should have your account username. And the Password field should have your sky email account password.

You can check the Remember password box -- I have it checked on mine -- but for security reasons, you might not want to.

Under Outgoing Mail Server, check the My server requires authentication box.

Again, click on Apply & OK, then close the window & let's see what happens.

Jabbering Idiots: Everywhere You Look!


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#17
May 26, 2008 at 04:45:28

I'm sorry sabertooth, but i got the same error message., it's frustrating, isn't it?

hwillett


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#18
May 26, 2008 at 10:51:01

Yup! But that's the fun about it....

Well, lets start this over. And change a few things. As I hinted in my earlier response #6, apparently, the new Sky Email is hosted by Google – on a different platform from the original Sky Email service.

And according to Sky, to access your email, you need you to first enable something called ‘POP’ in your Sky Email account online (on www.sky.com/tools), and then change some settings in your email programme (e.g. Outlook, Outlook Express) - In this case Windows Mail.

Before we try again:

Make sure to have this ten-page guide printed & handy.

Let me know when & if you do.

Jabbering Idiots: Everywhere You Look!


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#19
May 27, 2008 at 13:29:20

Sabertooth,
Thank you very much once again, I got the file from your link ok,, but it wouldn't print, although I had Adobe 8.1.1 on my computer, so i downloaded adobe again, but it got so far, then said, it needed to update some files, but, couldn't as there was a version running, si i guessed what i had to do, and went into control panel, programs and features, but, it wouldn't remove it, so i re-booted, and then i was able to remove it, then re-installed again, and it installed the updates, and then printed the info.
It will take me some time to con it all, but. after your unrelenting help, i'm sure i will succeed.
And yes, i find all this changing over to Google and live mail very concerting.
I will let you know when it is done.
Regards from willy33

hwillett


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