Restoring factory settings hp laptop virus

November 7, 2011 at 12:18:56
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Hi guys,
I have a hp laptop (not sure of model as it's at home)
I have retired it back to factory settings before but I now have a virus that stops me for accessing my other hard drive, it also stops me from allowing certain programs to run.

I have a password to turn on the laptop, then another to start windows vista.
When I press F10 (I think) on start up it comes up with another password protection an my password doesn't work anymore.

I'll be able to give more info when I'm at home but and advice would be great.

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November 8, 2011 at 08:51:08
Pressing F10 on an HP laptop takes you into the BIOS. A Windows virus would not have changed the BIOS password. You shouldn't really need to get into the BIOS anyway, nothing in there is going to remove a virus.

You could try reloading from a restore point although many viruses are smart enough these days to infect the restore files. Your best bet would be to insert the restore CD, press F9 during bootup and have it boot to the CD. Then have it do a fresh install.

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