Solved recovery from the Gateway Recovery Manager does not work

June 30, 2013 at 07:50:43
Specs: Windows Vista SP2 32-bit, AMD Phenom 2.1GHz; 3GB RAM
I removed some spyware and viruses from my father-in-laws computer. It works ok for a little bit, but then I will get a BSOD with the STOP 0x0000007e error. I do not have the peripherals that originally were installed on the system, as I only took the tower to work on and have my own mouse, keyboard, and monitor installed. Would this cause the problem?

At any rate, I want to use the Gateway Recovery Center to do a factory system restore. When I open it up, and chose the factory restore option, it wants me to restart my computer. I chose to restart, but it doesn't do the restore. I have also asked it before to do a scandisk check on start up, but it won't do that either.

I have the mini dump files from the BSOD messages, but I am just wondering if I should go ahead and take it back to his house and hook up the normal monitor and such and see if I get the BSOD then? It doesn't seem to have any particular triggers, like now I have had it on and running just fine for about 10 minutes, just trying the things that I have tried before. It is running Windows Update now, as it hasn't had any updates since March of this year.

I did a System Restore and then used Spybot S&D to remove what was there. whatever it had at the time would cause the computer to go to a blank white screen after about 2 seconds on the desktop at startup. I was told that it had started with some FBI pop up that was asking them to send $450 to them to unlock their system or such. Spybot caught a trojan, something like "fakeporn" and removed it. Since then, the computer will start up normally but then give me te BSOD after a while. It will start in safemode and run ok.

Guide me :)

OMG don't judge me!


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✔ Best Answer
July 2, 2013 at 12:22:51
This might help:
http://www.majorgeeks.com/files/det...

0x0000007e seems to often relate to drivers and 0x0000008e to RAM.
If there is a virus still about then you could get confusing BSOD errors.

Always pop back and let us know the outcome - thanks



#1
June 30, 2013 at 08:06:28
You need to make sure all the infections are gone & that can not be done from within Windows. Create a bootable Anvi Rescue CD & run a full scan from outside the Windows environment.

http://download.cnet.com/Anvi-Rescu...


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#2
June 30, 2013 at 08:13:54
Thank you. I will do that. As of now, it has been running and installing updates. There were some hardware driver updates picked up by Windows, and it's installing. I am going to use my laptop to make the cd and allow the other system to work through the updates... I am just glad there are no more BSOD screens so far!

OMG don't judge me!


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#3
June 30, 2013 at 08:36:12
Spoke too soon phooey. Updates went through, and was working towards uninstalling some of the unneeded programs and such and then got yet another BSOD and stop error, this time 0x0000008e

I am going to make that cd and do the scan, then go from there.

OMG don't judge me!


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Related Solutions

#4
July 2, 2013 at 12:22:51
✔ Best Answer
This might help:
http://www.majorgeeks.com/files/det...

0x0000007e seems to often relate to drivers and 0x0000008e to RAM.
If there is a virus still about then you could get confusing BSOD errors.

Always pop back and let us know the outcome - thanks


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#5
July 3, 2013 at 18:08:13
I have not gotten a blue screen in a while, and the system has been used extensively. However, there is still some viruses and mal ware hanging around. I have used a few different virus/mal ware products and it seems that whatever it is is still hanging around.
what programs to y'all recommend to remove viruses and such?

OMG don't judge me!


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#6
July 4, 2013 at 13:27:54
If a virus is obstinate it could take many programs to properly clear it.

However, the best one to start with is MalwareBytes freebie:
http://www.filehippo.com/download_m...
The quick scan is usually sufficient and should always be run firsts.

Sometime addon toolbars can contain malware and this freebie is very good at getting shot of them:
http://www.bleepingcomputer.com/dow...
Run the Search first then the Delete (which removes any it finds). If there is any toolbar that your really MUST have it can be downloaded again.

Always pop back and let us know the outcome - thanks


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#7
July 6, 2013 at 08:41:40
I have used malware bytes, and it has gotten some, but not all. I removed all tool bars and add ons. It is still stubborn, and I am running security essentials now. It has picked up on some, but waiting till the scan is finished to see what they are.

OMG don't judge me!


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#8
July 6, 2013 at 08:42:18
Oh, and the system is running fine now without and blue screens. But windows update has an important update that will not install due to lingering infections.

OMG don't judge me!


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#9
July 6, 2013 at 13:48:20
Try running MalwareBytes again but this time from safe mode. It often works better then.

Always pop back and let us know the outcome - thanks


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#10
July 8, 2013 at 07:15:14
I was running it in safe mode. MSE caught some trojan files, and Windows Defender offline removed them. The system is home again, and happy. :)
Thanks!

OMG don't judge me!


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#11
July 8, 2013 at 09:20:58
OK, thanks for the feedback. Keep an eye on for a few days though because viruses often require further attention.

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