problems with warnings and errors on event viewer

January 31, 2012 at 14:13:44
Specs: Windows Vista
event viewer has errors and warnings, is this why our acer laptop is cutting out and acting funny? I rec'v a call from microsoft stating they have been receiving error reports and for a fee they will clear up our event viewer....also we get script error sometimes while watching tv programs online, i usually check ok and it lets us con't the program....also our system has started to shut down on its own, at first we thought it was the battery, it is almost dead, so we removed the battery and have it running on the power line....but it is still states it is the event viewer that needs to be clean can we do this ourselves and is it dangerous to do if your not computer savvy??? Please help, don't really want our harddrive to get corrupt nor can we afford to be paying out fees.... we have an acer laptop and vista program...oh did i say we have alot of errors and warnings in the application and system area and 1 warning in our set up.....thanks for all responses and assistance

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January 31, 2012 at 14:33:04
The phone calls from "Microsoft" are scams. Hang up on them and on no account follow their advice. It will cost you money and/or compromise your security.

Warnings, and even errors, in the event viewer are quite common and don't necessarily mean that anything is really wrong with your computer. You can easily clear the event logs (just right-click on a log and you'll get an option to clear it), but this is not the cause of any problems you are suffering.

It may be worth using an online virus scanner. I can't recommend a particular one because I have no need for them, and so no experience on which to recommend a particular one. I'm sure someone else can come up with a few suggestions. Do you run any anti-virus/anti-malware software? You certainly should - Microsoft Security Essentials is as good as anything.

If you really are having problems with your computer your best bet may be to take it to a local computer store. Obviously they will charge you to look at it, but they should know what they are doing. And, most important, just hang up on unsolicited phone calls. 90% of them are scams.

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February 3, 2012 at 09:57:07
... also download, install, update and run MalwareBytes freebie. This often finds and fixes viruses that AV software can miss.

You still need an AntiVirus though, especially because there are good free ones about. Avast is another good freebie and some folk think it is better than MSE.

Always pop back and let us know the outcome - thanks

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