Other User accoun is the only option in Vista

January 3, 2011 at 06:19:56
Specs: Vista home premium, 350 gb/3 gb

When I boot up Vista Home Premium I see a blue splash screen that lists "Other User" only-my acct isn't there. At the bottom left corner is the "ease of access" blue button but it does nothing. When I select the "other user" I'm prompted for a username and password. I've tried everything I can imagine but it says something like "This domain either does not exist or the username or password is incorrect".

What domain?

This problem started over two months ago and I cannot get past it. I have used NT Offline to try to clear the pw but it won't boot from the DVD drive. I tried a Vista disk, same issue. Won't boot from the drive.


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January 3, 2011 at 08:26:25

One of two deals. One is that you are not on your real install. It may be that you are on a restore install. I kind of doubt it but..

Other is some damage to your files or someone hacked your system.

Did you try no password?

To do almost any kind of repair you may have to fix the boot from DVD deal.

I guess it could be that you could try to use crtl-alt-del and see if you get an admin account to show up. If not then boot again and try to get to safe mode with F8 key at boot. Admin account may have the old password that you used.

Other than above you may have a way to boot to a F key to return your computer to OEM state. Some of those can save your data to a folder. See owners manual.

Why did it take me over a year to phone in a problem to ATT?

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January 3, 2011 at 08:56:06

Forgot to mention:
F8 shows me all the boot options but regardless of the option I select I am directed to the same "Other User" account login.

Control Alt Delete does not work in the "Other User" screen. I've held them down for over a minute, tapped repeatedly, everything I can think to try.

Cannot boot from a cd or DVD. I'm taken to "Other User" login screen.

If I leave both username and password blank, an error pops up saying I must fill in a username. If I fill in Mark or Admin or admin or anything else and leave the password blank, I get the same error about the domain.

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January 3, 2011 at 09:12:27

Some clarification is in order.

Is this a home machine or a work machine?

Can you at the logon screen select the workstation name to logon to instead of the domain name?

Do you know the password to the administrator account? If so do a couple of control alt deletes to bring up the logon box. Type in administrator [no admin] and enter the password.

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January 3, 2011 at 09:23:09

Home computer. It's never been set up on any domain, to my knowledge.

At login screen I have no options for workstation or domain.

I am the admin and know the password but every variation of using administrator as the username fails in the same way.

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January 3, 2011 at 10:02:35

I have the same problem with Gateway laptop. shows as "other user" and none of the passwords work.

I know in XP you could go into recovery console and manually do a system restore

Is there any way in vista that you can do this?

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January 3, 2011 at 10:23:31

I have tried every item listed under F8 but I don't remember if Recovery was an option. I don't think it matters since nothing else works. I CANNOT wipe out my data, not an option.

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January 3, 2011 at 12:52:33


system restore doesn't wipe out data.
a repair install doesn't wipe out data.

Mdwdirect I would suggest taking your computer to a repair place to do two things; get the dvd drive booting
get your data recovered/backed up.

All apparances to me is you have been hacked.

Someone changed you from a workgroup to a domain. Technically you shouldn't be able to do this unless the pc can access a domain controller successfully. But you can hack/replace registry keys to make this appear this way.

I hope you didn't do any online banking or other financial things on this machine. If so contact your banks immediately and have them place an activity watch on your accounts.

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January 3, 2011 at 14:11:57

My suspicion is that my wife is responsible for the issue. I've found numerous references to setting up sharing between computers on a network. At one point the computer had been set to use a proxy server. I discovered it almost immediately as I had just looked at those settings the day before.

The important point to all this, besides my computer being rendered useless, is that I have been in pre-divorce discovery for 2 months, several weeks prior to the symptoms appearing. This activity is specifically prohibited in the Temporary Orders signed by the judge. I would like to be able to trace the steps back to the source and/or identify for certain who is responsible. There has to bean Eveny Viewer of some sort that a layman can understand...
I also found a program called u-blox installed. It is a usb interface to use the gps capabilities in Vista..

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January 3, 2011 at 14:19:28

I have a small amount of computer savvy--if I knew the steps to follow I can try System Restore or repair install. The problem is I cannot get past the other user login. Pressing F8 at startup then Restore or Safe Mode or anything else just takes me to the same login. I'm familiar with booting from an iso disk and have used a NT Offline disk to clear passwords several times.

What else should I be trying?

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January 3, 2011 at 14:24:23

If you can boot to some linux dvd, I;d try it first and get your data off to some external disk. It may be that you don't have a user anymore to get data off. See what happens with a live cd/usb/.

I would not think your wife borked it just yet.

She may be part of the deal but there seems to be other things going on.

One is if you want to try to repair it. Almost any Vista DVD and maybe some repairs can be done with the Windows 7 DVD.

Since you have played with the password reset it may or may not have helped your situation. You can't simply try that stuff and guess it to work. It could be that is the cause of this. Microsoft makes a way to create a password reset disk. Next time make one and use it.

You have to get the dvd to boot. It may be that your usb keyboard is the fault. Try a ps/2 keyboard.

Why did it take me over a year to phone in a problem to ATT?

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January 3, 2011 at 15:08:22

You can slave the drive to another system to pull the data if you have to. I just don't understand why microsoft makes it so complicated to repair windows.

There should be a fallback or system restore available as there was in xp. I know if you have your official OS disk or the RETAIL version which costs a lot more. You can restore your computer to an earlier point.

Unfortunately i didn't get a disk with my computer and when I borrowed a disk from a friend which was the same version (home premium) to use to restore it gave me a not compatible version error.

Microsoft is so worried they will lose a dollar that they make their product not user friendly

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January 3, 2011 at 16:33:57

-Where can I find a correct (and clean!) copy of the linux disk?

-Same as above...I didn't get a Windows disk with the last 4 computers I purchased...I couldn't tell you the last time I even saw one. Any suggestions?

-I haven't done the passwork reset on my own computer. I've used it for friends' who forgot their admin password.

-I don't use a usb keyboard. It's a laptop. I use the Gateway hardware only.

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January 3, 2011 at 16:38:12

Restore would be a good option but I cannot get to the Restore function. Every attempt to access the computer directs me to the Other User login screen.

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January 3, 2011 at 16:40:53

I have an identical laptop that I purchased as a spare in case of "the worst". Is there a method I can use to "sniff out" what has happened? If the computer has been set up to share info with another computer in the house can I identify that network traffic and trace it?

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January 3, 2011 at 17:58:29

you can try connecting from another machine using MMC. Load the computer management plugin for that laptop. You need the administrator password which hasn't worked for you before but its worth a try.

In computer mangement you can see the event viewer logs

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January 4, 2011 at 10:11:13

The other computer should allow you to create a disk but maybe not.

Got to distrowatch.com for any of the top 10 or so. They all have live cd's. They may not even say it but ubuntu/fedora/opensuse ought to work. I like mint most of the time.

Even a debian live cd or knoppix cd ought to work.

Why did it take me over a year to phone in a problem to ATT?

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January 4, 2011 at 22:13:13

What is computer management?
And will I be able to understand what it displays or is it in code?

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January 5, 2011 at 12:19:21

Use built in help and support pages. The help pages will tell about event viewer and how to access and if you want computer management.

Why did it take me over a year to phone in a problem to ATT?

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January 5, 2011 at 12:28:29

Thanks! This will be useful once I can get into the computer.

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January 5, 2011 at 14:12:42

What is computer management?
go to control panel/administrative tools/computer management on the working machine so you see what it looks like.

And will I be able to understand what it displays or is it in code?
Its a gui no code.

This should get you started on MMC

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January 18, 2011 at 19:42:33

Sorry to say it my man but you have been hacked by a very cunning and malicious program. Good news is these guys get so much information and data that hopefully you just got lost in the pile. Bad news is that you need to save all your data/programs on an external drive and then reformat that hard drive. Any Linux distro will easily allow you to get the data off the pc but be sure to virus scan EVERY program that you decide to transfer. These hackers live and thrive on file sharing and bootleg movie sites but they have managed to get malicious software in other areas as well. If you gonna frequent those types of sites be sure to dual boot Linux.
I had the same issue over a year ago and almost pulled my hair out and wasted a few months of my life trying to avoid the inevitable reformat of my hard drive.

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January 19, 2011 at 15:32:05

This is EXACTLY what my computer is doing as well.
A few days ago I went on a site called ProjectFreeTv.com <---DO NOT GO ON IT! The next day my computer keeps rebooting and going on safe mode, now it only goes straight to the other user and password page.

I might have been hacked, and thankfully I saved EVERYTHING on a USB, so I have no valuable files or information on it.

My question is...what do I do next? I have a dell desktop [windows vista]......I tried restoring it with the CD (yes, I actually have the restoring Cd!), but the other user thing keeps popping up.....


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January 20, 2011 at 02:24:11

So I had a crazy idea last week...I removed the harddirve from the problem computer and put it into an enclosure then plugged it into my working laptop. It opened no problem and I just grabbed all the picture video and document files that I wanted/needed. I then put the drive back into the "Other User" computer with the intention of booting from a previously-mentioned Windows Repair disk (I paid $10 to download a copy--don't trust torrents, mostly cause they are free). I was able to boot from the disk drive and the Windows Repair utility opened. I ran Startup Repair and a Longhorn file (?) was the only problem found. I selected to repair and restart and then ran Startup Repair again. Came back clean so I selected to install Windows again. The problem I have now is that it asks me for a product key and of course I don't have one. I try to install without a key but the install fails every time.
Does anyone know where I can get a valid replacement Windows Install and product key? It seems like Windows should reissue me for this computer.

At least now I have the important stuff off of the computer!

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February 14, 2011 at 08:48:23

Your product key should be on the bottom of the laptop. I have seen some recently that the sticker with the key was actualy in the battery compartment under the battery. As for the "other user" issue, I have a computer on the bench suffering the same problem. I do not believe it was an issue of being "hacked" or of a vengfull soon-to-be-exwife. I ran virus scans on it from a live CD and found over 400 infections on it. I have done the windows repair options, tried safe mode, even tried to do a microsoft system restore to a month prior, all to no avail. I do believe my only option now is to pill the drive, back up the data, wipe it and reinstall windows clean. i HATE when the virus beats me (which does not happen very offten.

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August 10, 2011 at 00:08:25

try writing" guest" and no password or i you know your password u set it for use that

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August 10, 2011 at 00:09:32

try using your guest account and know password k

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