Old Version Acrobat Messed Up Vista

December 18, 2008 at 16:35:41
Specs: Vista Home Premium, 1.5GHz / 2GB
My friend's wife wanted to change the version of Acrobat on their new computer. Operating system is Vista. Apparently, some image files she had forwarded to work would not open there because the version of Adobe Acrobat at home was newer than at work. She wanted to replace a newer Acrobat with the older version 6.0

She deleted current version (not uninstall) and installed old version Adobe Acrobat 6.0 from an official Adobe disk. Result was all desktop icons changed to Acrobat icons and most applications and systems files immediately stopped working. She turned pc off and rebooted - no improvement.

Her husband attempted to find his way to System Restore but apparently cannot get there because almost everything he clicks on turns into a dysfunctional IE page. He cannot get to DOS and is currently stuck with a pretty new machine that has been messed up.

Does anyone know what has happened and how to proceed toward undoing the problems? HELP!!!! Thank you very much.

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December 18, 2008 at 18:50:45
There is no DOS in Vista so thst is a dead end. The simplest way to repair would be to use System restore. The easiest way to explain would be to open "Help" type "System Restore" into the search field and the help file will point you in the right direction.

Google and the Help file are your friends.

There is no such thing as Health Food... just Health Fanatics!

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December 18, 2008 at 18:58:35
Ewen - thank you for the suggestion. My friend has mentioned that some applications are not working properly and in fact, when clicked on, will open IE windows. I will pass your suggestion and see if they can get to System Restore via help. If help is not working, is there another way to try and get to system restore?

I suggested that they try to interrupt boot and go to safe mode. Any chance they can get System Restore from there? Thanks again.

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December 19, 2008 at 03:15:34

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December 19, 2008 at 09:32:20
To start with, there was no reason to install the older version of Adobe Acrobat. The new version is backwards compatible & *should* have worked. There may have been other issues regarding those forwarded files.

Since she didn't use the uninstaller, how did she go about removing Adobe? Is it possible that she also deleted some other files not related to Adobe? Are the deleted files still in the Recycle bin?

The 1st thing he/she should do is boot into safe mode & uninstall the version of Adobe that was just installed. And make sure it's done the right way...thru Control Panel > Add or Remove. Make sure the correct version is uninstalled because the old version may still be on the list. Then reboot & see if things are working properly again. If the deleted files are still in the recycle bin, restore them & see if the original version of Adobe works again. If it works, great, if not, go back to Control Panel > Add or Remove & run the uninstaller. It would probably be a good idea to install & run CCleaner Slim to clean up the mess.


Once that's done, tell them to try Foxit Reader instead:


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January 24, 2009 at 03:22:01
Thanks very much. It seems they have gotten it running.

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