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no internet

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Name: bbrandon
Date: June 27, 2009 at 14:55:36 Pacific
OS: Windows Vista 32bit
Subcategory: General
Comment:

hello,

i go to go on the internet and it says page cannot be displayed. my computer says I'm connected and so dose my isp. i have another computer in my house that works fine on the same network and the computer I'm having the issue with works fine and connects to the net at my uncles house could it be some thing on the computer blocking my ip at my house? i tried ipconfig /renew it did not work please help and thanks for any answers in advance



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Response Number 1
Name: BJseal91
Date: June 27, 2009 at 16:39:18 Pacific
Reply:

Helo there my name is bradley and i will help you further
first i need to know what connection type it is weather it is LAN or wireless what make is it dell ect have you checked the device manager for errors are your drivers up to date do you have any cctv or any other recevers kiking you out of the connectio once i know this i can advise you how to fix it and get back on line and also have you done a ping test suggested 8 times ping google.co.uk -n 8 and what is the outcome of that i.e 100% loss or 75% whatever it may be let us know the findings and we can go from there


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Response Number 2
Name: bbrandon
Date: July 2, 2009 at 22:32:14 Pacific
Reply:

hey bradley

the connection is via LAN
it its a custom built computer msi motherboard- MSI k9n2 platinum

i haven't checked to see if the drivers are up to date yet but if it were a driver would i not be able to connect at another persons house.
ive done the ping test and its 100% loss
i can't check the device manger atm cus my comp is not here but i'll check it and update all my drivers


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Response Number 3
Name: Maineh
Date: July 3, 2009 at 11:31:36 Pacific
Reply:

Try going to the command prompt and running

ping www.google.com

If you can ping, your network connection is fine, and the problem is probably software related. Try different browsers (Firefox, IE, Opera) to see if you get the same problem in each.

See if the computer can access the web-interface of your router. Usually, if you do ipconfig at the command line, you can put the default gateway address in the address bar of your browser and get a configuration page, or at least a prompt for a name and password. If you can't get that far, then there may be a problem between your computer and the router.

Also check and ensure that no firewall is blocking web traffic.


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Response Number 4
Name: picohat
Date: July 4, 2009 at 09:59:17 Pacific
Reply:

You can also check this using ping to troubleshoot network problem article in order to help you to solve the problem.


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