New laptop won't play dvd

October 14, 2009 at 11:54:20
Specs: Windows Vista
I bought a Packard Bell laptop about 5 months ago. It has Vista, windows media player, windows media centre but when I try and play a DVD (proper shop bought dvd, not one I've made myself), nothing happens. I've tried windows media player but it only seems to want to play CDs, and the windows media player says there isn't a dvd in the drive. I've played CDs on this laptop as well as data discs and they've been fine. There is a dvd r/rw symbol on the drive so I assume it's suppose to play dvds. I bought the laptop from pc world where they said this particular laptop was good for gaming and multimedia but that's what it appears! Please help!

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October 14, 2009 at 12:12:05
If it's under warranty, take it back to the store.

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October 14, 2009 at 15:57:20
This could be a codex problem , If you have a codex package installed try uninstalling it and d\l the latest Vista Codex Package by Shark ,


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October 14, 2009 at 20:21:36
Claire Cooke,

Not sure what version of Vista you've got, but JSYK, Vista Home Basic, Business & Enterprise do not feature a complete decoder pack for DVD playback, unlike Home Premium or Ultimate. But you don't have to upgrade, you can download VLC or MPC Home Cinema & you should be good to go as far DVD playback is concerned.

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