Solved Need help with my Task Manager Processes please :)

May 19, 2012 at 02:39:17
Specs: Windows Vista

I'm hoping someone can help me - I'm trying to sort out my computer by removing my processes to free up my CPU/Physical Memory. I'm a bit of a novice when it comes to things like this :S

I only have 24 processes in my list, but the counter at the bottom says 71 - why is there such a big difference?

I've added a photo - can someone tell me what I can end to free up CPU/Memory please?

Also, I have a filed called Ati2evxx.exe which has no description, and is not under my user name or SYSTEM - is this a virus?

Thanks in advance to anyone who can help :)

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May 19, 2012 at 02:53:24
"ati2evxx.exe" is part of the device driver for an ATI display device. Probably best not to kill it.

The difference between the list and the counter at the bottom is because the list is only showing process running under your user profile. If you click the "Show processes from all users" button you will see more.

71 processes in all is a pretty average number. If you think that you are running out of memory an upgrade to more memory would be a good move. And, as you can see, most of the processes listed are using no CPU time, so that's not a concern.

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May 20, 2012 at 13:12:58
If you end tasks in Task Manager they are not gone for good. They will return on reboot, or in some cases when processes are again requested.

You can disable them from msconfig Startup tab (although this is really supposed to be for diagnosis). You need to thoroughly check out each item in case you turn off something important

Be aware that in Google these days almost every hit against a file name suggests that it is either a virus or a registry corruption, due to the many scammers touting their dubious wares. It requires a lot of googling to properly check out what a file is for.

Always pop back and let us know the outcome - thanks

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May 24, 2012 at 20:03:41
✔ Best Answer
What problem are you trying to fix ?

Do you have symptoms you haven't told us about ?

Are you getting error messages ?

How much memory is installed in your computer ?

If you don't know, type: msinfo32 in the Start Search box, press Enter, what does it say on the right side of the screen beside Physical Memory ?

I see by your Task Manager screen picture that you have a Dell supplied program running. .

What specific Dell computer model do you have ?

If you don't know, or in any case you could do this....

Go here for how to find the Service tag "number":

Tell us what it is.

"I only have 24 processes in my list, but the counter at the bottom says 71 - why is there such a big difference?"

Windows shows you only the processes your particular user - Holly - is using by default.

You can click on the Show processes for all users button at the bottom of the Task Manager window to show all 71 processes, but you don't need to be concerned about anything except the ones - e.g. 24 - it shows you by default.

I don't see anything that is running that is suspicious in those 24 processes EXCEPT there probably should NOT be two instances of msiexec.exe - Windows Installer - running at the same time.

Are you getting an error message "The Windows Installer Service Could Not Be Accessed" when you try to install a program in Windows ?

Are you getting an error message otherwise about Windows Installer, or a program that is trying to install but can't ?

msiexec.exe is the Windows Installer program that's built into Windows. It's used to install a lot of programs and Windows updates including the ones that are installed by Automatic Update.
It uses a lot of resources when it's running.
It's rarely seen in Task Manager unless you happen to look in Task Manager when it's running, and as far as I've been able to determine so far, you should NOT see two instances of it running at the same time, unless there's something wrong with it. .

When you first start up your computer on a particular day, Automatic Update often runs in the background and checks for Windows updates. If updates are available, if Automatic Update is set to defaults or other settings that allow it, the updates are downloaded automatically in the background, which uses some resources while doing so.
The updates are NOT installed by Windows Installer until you Restart your computer, before Windows shuts down completely, and sometimes after it Restarts.

Go to All Programs - click on Windows Update
Click on the link for Update history.

If misiexec.exe - Windows Installer - is NOT working properly, you will see one or more updates in the list that failed to install, as in, all of them, after a specific time.

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June 7, 2012 at 04:53:34

Sorry for lack of response, I have been without internet for a couple of weeks while moving house -

Tubesandwires - my memory is 2GB and my laptop is a Dell Studio 1537. I've had no specific problems that I'm trying to fix - I was browsing the internet and had about 7 tabs open and then my comp just stopped responding so when i checked my task manager both my CPU and physical memory were around 80%. I googled a solution and said to close processes that I don't need - but everything I googled didn't give me a conclusive list of what I could safely end or not, and didn't want to close an important process.

As for the window installer, it's not in my processes anymore, and i've not had any problems with windows installer - what could be the reason for it to show up twice?

thanks alot!

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June 7, 2012 at 10:11:00
Are you trying to free up space or reduce unwanted activity?

If there are any programs in "Control Panel > Programs & Features" that you don't need, then you could uninstall them. Google should explain what they are.

Don't be tempted to start removing files and folders - this usually leads to disasters.

I mentioned "msconfig > Startup" in #2. A better way to prevent unwanted startups is to see if there is an option within the programs themselves. This option is not available very often.

Always pop back and let us know the outcome - thanks

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June 7, 2012 at 12:32:16
"I was browsing the internet and had about 7 tabs open and then my comp just stopped responding so when i checked my task manager both my CPU and physical memory were around 80%."

The more programs you have running, and/or the more things in a program that you have open or minimized, the more likely more available system memory will be needed to do that, and sometimes, the more total CPU activity there is at that time.

It is not unusual for Windows to occasionally freeze, or rather, more often, SEEM to freeze (not respond as fast as it usually does). As long as that doesn't happen frequently, that's not a significant problem.

When the CPU activity percentage is high in Task Manager, when you you click on something or try to do something additional, Windows may not respond as fast as it normally does. When the CPU activity has diminished, things will respond faster.

Since you don't seem to be having problems most of the time, and Windows Installer is not listed there now in Task Manager, I think it's likely you just happened to look in Task Manager when two instances of Windows Installer were installing something at the same time.

Automatic Update found updates are they were being installed by Windows Installer in the background
Another program found updates and they were being installed by Windows Installer in the background

" memory is 2GB and my laptop is a Dell Studio 1537."

Your computer has a mid range amount of ram for Vista - more than the recommended minimum, but you would benefit from installing more ram.
I recommend 1 gb more if your Vista version is 32 bit, 2 gb more or more if your Vista version is 64 bit.

You can look up which ram module part numbers are compatible with your computer by going to a web site for a computer memory manufacturer or distributor that has a ram configuration or similar and use your make and model to find ram that is compatible with using it in your mboard


Crucial® Memory Advisor results for the Dell Studio 1537 Laptop/Notebook.

Click on Show all compatible computer memory

Scroll down on the left side bf the screen there

Click on video - installing memory

Once you have found which module part numbers work in your model, you can search with that on the web and buy them from anywhere you like that has the same part numbers.

In your case, you can install up to a 4 gb module in each ram slot.

32 bit Vista can't use more than 4 gb, and even then you can't actually use all of the 4 gb for Windows and the user's needs - you're better off having a max of 3 gb installed.

64 bit Vista has no similar limitations.

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