|A friend has asked me to try and repair her laptop (Acer Aspire 6935G). It seems to me to have multiple issues so I will try and list them in sections making it easier to answer.|
(a) On boot up the screen is literally unreadable. It is ‘horizontally shuttered’ with what looks like 1000’s of horizontal lines. The BIOS screen is almost as bad so I eliminated a graphics driver problem. Plugged in external screen - display perfect.
(b) What is happening is that every time the computer boots (even if I go to SAFE MODE through F8), ‘Starting Repair” runs. There is no way out of it. It eventually displays this error message
Problem signature 01 AutoFallover
Problem signature 02 6.0.6000.163188.8.131.5201.18000
Problem signature 03 6
Problem signature 04 4522053
Problem signature 05 CorruptFile
Problem signature 06 NoRootCause
Problem signature 07 0
Problem signature 08 2
Problem signature 09 WrpRepair
Problem signature 10 2
OS Version 6.0.6000.2.0.0.256.1
Local ID: 1033
(c) From there I can get into ‘System Recovery options’. This is via a personal logon name but not through administrator or guest because it says that these accounts have been disabled. These were the options and the results
STARTUP REPAIR takes me back to square 1 (as above)
SYSTEM RESTORE reports no restore points
WINDOWS COMPLETE PC RESTORE reports could not find any backups
WINDOWS MEMORY DIAGNOSTICS TOOL reports no errors
COMMAND PROMPT works OK. It defaults on X drive (X:\Windows\System32) which I assume is the hidden partition.
(d) When I use Alt/F10 or just F10 at start up I get a ‘DOS looking’ screen saying
Edit Windows boot options for: Microsoft Windows Vista
Hard Disk 89aa1ac7
[ /noexecute=optin ….]
The only options I had were ENTER and ESC. If I press ENTER it just reboots. ESC just gives me the option to boot into Vista and so back to square 1
(e) My friend gave me a ‘Restore Disk’ that someone had made (burnt) but the computer will not boot from it (not sure whether it is supposed to). When I put it in my computer (Desktop XP professional), Explorer would not acknowledge there was a disk in the drive.
The CD/DVD drive on the Laptop is working OK (the Laptop booted from my XP disk OK) but when at the DOS prompt I tried to access the Restore Disk it reported INCORRECT FUNCTION. I assume the disk is bad. It seemed to have trouble spinning up. The laptop drive reads other disks OK
Well that’s about it. I did repair MBR through the DOS prompt (as one website suggested) but it made no difference. Sorry this was so long but I thought if you could see what I have done already it would save unnecessary questions. BTW, D2D is enabled in BIOS.
If any of you gentlemen can help me I would very much appreciate it.