Keyborad not Responsive

Dell / XPS 410
February 25, 2009 at 10:50:44
Specs: Windows Vista, Home Premium
Hello, im having trouble with my computer. It seems that my computer is not reading keyboards. When I ordered my computer from DELL, i ordered it with a wireless keyboard. Ive had the computer for about 3 years now and never had this problem. I thought it was the keyboard and mouse that was the problem so i went out and bought me another wireless keyboard, but with the same results. I was told by some IT people that I work with, that I should try using a keyboard and mouse that hooks up to the PS/2 port, but theres a problem, MY COMPUTER DOES NOT HAVE PS/2 PORTS. They also told me that i should try a keyboard that connects to the USB port. They also let me borrow a USB to PS/2 adapter to see if that would work. THE ADAPTER WITH A REGULAR KEYBOARD AND THE USB KEYBOARD DO NOT WORK EITHER. It seems to me that its not the USB ports that are the problem, beacuse i also got me a USB mouse, and it seems to be reading it because the light at the bottom is on. I've been stuck on the logon screen for a while but ive been turning on the computer on off so mant times that now when i turn the computer on, its wants me to do a system resore but cant because nothing is working. CAN ANYONE HELP ME????

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February 25, 2009 at 13:39:35
Reset the BIOS to defaults.

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February 25, 2009 at 13:45:14
I was told to do that, but inorder to get to the need the keyboard to get there and its not working. Right when you start up the computer, it tells you to hit the F5 key or F12 to get there but with the keyboard unresponsive, i cant do it.

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February 25, 2009 at 14:16:59
Now what was I thinking when I told you to do that? LOL

Remove the CMOS battery to reset it or look for a jumper.

Quote from some web site:

1. You can take out the battery and then re-install it. or 2. You can toggle the BIOS reset jumper.

Both the ways the BIOS will be reset to the factory settings.

For the second option you may need to refer to the mainboard manual.

Look for a jumper on the motherboard marked "Pass", "PWD", "BIOS", etc. Typically you schould move the jumper over one pin, or it may have just two pins, and they need a shorting jumper on them. Do that for a few seconds, and replace it as you found it. That should clear the password, and perhaps all other non-default settings, as well.

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Related Solutions

February 25, 2009 at 18:57:50
try a bartpe or a stojape Cd where XP has been preinstalled. it wiil boot up and display a default desktop where u can now troubleshoot ur keyboard problem. see the device manager if there is any device problem

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February 25, 2009 at 19:33:39
Well you won't be able to get into BartPE either if the keyboard won't even work in the BIOS.

Does anything USB work with that system or can you tell?
Can you move the arrow with the USB mouse?
What I would do is pick up a cheap PCI USB card and connect the mouse/keyboard to that and see if that works. You can get one for $15. I'm thinking your USB ports on the motherboard may be going out. This problem seems to be getting more and more common to me.

WinSimple Software

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February 26, 2009 at 04:40:40
Why should he buy anything before he removes the CMOS battery and/or moves the jumper, as I suggested?

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February 26, 2009 at 07:15:02
YOU SUGGESTED RIGHT GUAPO!!!!!! I Got inside the computer, pulled the CMOS battery, sparyed the inside of the machine with compresed air and waited about 5 min. before I put the battery back in. Turned it on and was abble to use the USB keyboard and mouse. THANK YOU VERY MUCH GUAPO..I REALLY APPRECIATE IT!!!!

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February 26, 2009 at 08:28:15
Excellent, I'm glad to hear it.

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