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keyboard stopped working

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Name: cswallinger
Date: September 13, 2008 at 19:52:42 Pacific
OS: Vista Home Premium
CPU/Ram: AMD Turion 64 2x 2 GB RAM
Product: HP Pavillion 6768se
Comment:

I was using the internet and my keypad stopped working. The touchpad doesn't work either. I plugged a USB mouse in and that works but the keyboard still does not. Upon reboot, Windows asks if I want to start normally and the arrow keys/enter don't work to try and boot in safe mode. Some of the function keys work, ie if you hit them the screen freezes, but it doesn't enter setup or bring up a bios screen.

I was trying to figure out if I somehow locked the keyboard, but I don't think so....help!



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Response Number 1
Name: Sabertooth
Date: September 14, 2008 at 11:50:29 Pacific
Reply:

Do the keys work in the BIOS & are you even able to get it to let you into the BIOS?

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Response Number 2
Name: idbbs
Date: September 16, 2008 at 10:49:54 Pacific
Reply:

Try shutting down and unplug and plug the keyboard in. If it's a USB keyboard try another port.

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Response Number 3
Name: cswallinger
Date: September 16, 2008 at 11:01:35 Pacific
Reply:

I cannot get into the BIOS. If I hit any of the function buttons upon startup, the system freezes.

I called HP Support and they sent a box to collect the notebook and send it to a repair center. It's still under warranty so I guess they will resolve the issue. THanks for your help!


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