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Is this a virus or a software fault?

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Name: macca67
Date: October 16, 2009 at 04:17:20 Pacific
OS: Windows Vista
Product: Microsoft Windows vista home premium w/sp1
Subcategory: Software Problems
Tags: Vista, Virus, Memory, system32, error
Comment:

hi folks

i bought a mesh computer with vista new about 2 years ago

i have a few issues with it since i downloaded an ipod video converter program that wouldnt work.

the issue i've got are :-
my 500gb hard drive is full (def isnt, i only really surf and use it for my ipod which has only 30gb on it)
some areas of my 'control panel' wont open eg the system selection, personalization, windows wont check for updates, when i try and run windows something like computer management there is an error msg with a file missing from the system32 folder.

i have up-to date security (mcafee)

anybody got any ideas cause i dont!!!



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Response Number 1
Name: jefro
Date: October 16, 2009 at 13:11:26 Pacific
Reply:

My guess would be software issues. Any time you install an application you run the risk of this stuff. At some point you may have to just reload from the OEM disks and start over.

Playing to the angels
Les Paul (1915-2009)


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Response Number 2
Name: macca67
Date: October 16, 2009 at 13:48:13 Pacific
Reply:

i've just run the free version of regcure and i have 750 errors!!!

can regcure sort these kind of issues out?


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Response Number 3
Name: jefro
Date: October 19, 2009 at 14:04:06 Pacific
Reply:

Many reg cleaners can correct stuff. Better make a backup of the registry and know how to restore it before you start.

750 I assume is lots of minor stuff. Anything really major may or may not be cured.

Playing to the angels
Les Paul (1915-2009)


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Response Number 4
Name: macca67
Date: October 21, 2009 at 01:34:03 Pacific
Reply:

done the regcure and its not made much of a diff most of the major probs are still there.

is there somewhere i can get the original registry files so i can add the ones that are missing?

i cant find a vista disc, looks like my pc never came with one :(


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Response Number 5
Name: MiyuEmi
Date: October 21, 2009 at 08:16:41 Pacific
Reply:

Reinstall vista, but do a repair installation, not a clean installation. If you do a clean installation that's a reformat of the hard drive. I recently had to do this with my daughter's laptop after a software conflict and it did the trick.


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Response Number 6
Name: macca67
Date: October 21, 2009 at 10:56:27 Pacific
Reply:

so i'd still have all my files and pics etc if i did a repair installation.........that sounds like the route to take, just gotta get a vista repair disc


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Response Number 7
Name: macca67
Date: October 22, 2009 at 04:44:33 Pacific
Reply:

ok i've found my vista disc

'vista home external recovery disc'

so i put this in the drive and restart the pc?

then i select 'repair vista' or something like that, and i hopefully will fix it without me loosing any files?

is this correct?

never tried anything like this so i thought i'd best check first with some one who knows about this kind of thing!!! ;)


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Response Number 8
Name: XpUser4Real
Date: October 22, 2009 at 15:15:02 Pacific
Reply:

Here are the facts on regcure:
Limitations:
You can scan your computer and detect errors, but you can only remove some of the items.

So I would say there are lots of false positives found to coax you into buying the software....DON'T....because the problems are not there.

Try Ccleaner Slim and remove all it finds:
http://www.ccleaner.com/download/bu...
also click on the registry icon and remove all it finds.

Have you tried Malwarebytes yet?
http://www.filehippo.com/download_m...
If not, I suggest you do so and clean out all it finds.

McAfee is not the best anymore, you may want to download avast free
http://www.filehippo.com/download_a...
and allow it to do a bootscan on reboot. Move all it finds to the chest untill you hit the registry items. Google the findings and see if they are safe to move to the chest.

I would do the above before doing a repair install.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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Response Number 9
Name: macca67
Date: October 23, 2009 at 11:44:26 Pacific
Reply:

cheers

i've not tried any of these yet but when i do i'll report back with the results :)


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Response Number 10
Name: macca67
Date: October 24, 2009 at 02:21:22 Pacific
Reply:

ok the cleaner got me an extra 14gb of space, but i'm still about 300gb short!!

the malware scan didn't find anything

i'm not sure about doing the avast bit, i'm not very experienced with messing with the registry. is it easy to do or is there alot of scope for me to properly screw my pc up?


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Response Number 11
Name: macca67
Date: October 26, 2009 at 09:53:20 Pacific
Reply:

i tried a repair install but windows wouldn't let me do one cause it couldnt determine what version i had, prob down to the windows update not working.

so i did a full re-install of vista and everything is now ok.

all my old documents were put in a folder called windows.old and i could still get them!!!

cheers everybody for the help


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