Internet Access fails-Vista

February 21, 2009 at 12:42:39
Specs: Windows VIsta
Internet Explorer, or Firefox, or Yahoo Messenger or MSN
Messenger can access the Internet, but other programs
cannot access the Internet, such as AVG, Adobe,
Microsoft Word, etc.

No matter the Internet Settings, changes to TCP/IP or
DNS settings, resetting modems or other Windows
settings, or redoing Network profiles, or modifying
Windows Firewall settings, nothing fixes the problem.

The issue was caused by Norton360 which was previously
installed on the computer. Normal uninstall of Norton360
will not fix the problem, or if Norton360 was previously
uninstalled, the problem may have seemed to have
occurred after the uninstall.

Solution is to obtain the Norton360 removal tool, which
works for bad uninstalls of Symantec - Norton products.

Go to:

Click "Norton360" in the list

Then, scroll down to: "Download and run the Norton
Removal Too
" - click the "Download" image. I suggest
to click "Run" when the dialogue box appears instead of
saving on your harddrive. When the program activates,
follow the ques and it will uninstall Norton360 files
and registry entries.

When uninstall finished, reboot your computer and try
again with the programs that could not access the

In some cases, you may have to reset your Internet
connectivity settings, reboot and all should be fine.

See More: Internet Access fails-Vista

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February 21, 2009 at 13:00:44
And your problem/question is .....?


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February 21, 2009 at 13:43:44
I thought I would share a solution to a problem with Vista and Norton360. Of course any comments to add is welcome.

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