The laptop is an Acer Aspire 7720G can't change product line? Anyway I posted the next couple of post in general hardware but they couldn’t help me and suggested I post here before reformatting any help appreciated Thanks Webb

Hi all hope someone can help me sorry for the long post lol I been getting help in one of the other forums for a spyware infection, I was asked to run Check Disk which I did first by going to my computer, the drive, properties, tools, ect ect ...... anyway when I clicked “schedule disk check” nothing happened laptop didn’t restart ? Even if I manually restarted check disk doesn’t start I just restart as normal Next I tried to run check disk in safe mode from the command prompt using “chkdsk C: /f” Click enter “The type of file is NTFS. Chkdsk cannot run because the volume is in use by another process, would u like to schedule this volume to be checked the next time the system restarts? <y/n>” Which I choose y by typing y and enter “This volume will be checked the next time the system restarts” The check disk never runs though, this could be for two reasons though one I don’t know how to turn command prompt off other than the “X” top right, then there is no way to restart safe mode other than holding down the laptop off button Firstly could someone tell me where im going wrong with command prompt/safemode shutdown thing I did run sfc /scannow and windows resource protection found corrupt files on C: ...... but was unable to fix some of them Plus I can locate the cbs.logs but I can’t zip them see them or move or copy them access is denied, is that just vista been stupid why can’t I even see or post the logs Thanks Webb

Hi again “exit” closes the window ok thanks, but didn’t make the program run?, but when I typed shutdown it reamed of a lot of stuff at the command prompt and when I restarted the check disk program worked However this has never been repeated in successive attempts, so maybe it was just luck, I cant find or more apt don’t know what I am looking for, in terms of a log the program would have saved ? Any ideas Also back to the CBS.logs I still can’t open them access is denied I tried using cmd.exe as an administrator from the start menu to open them with see link below but was told they could not be opened, http://support.microsoft.com/kb/928228 So I tried the above link in safe mode with the command prompt same result though “FINSTR: cannot open c:\windows\logs\cbs\cbs.logs” Also I installed “take ownership” from the vista support forums but even that can’t open the files, although it does say u have to have to be logged in as a administrator which i am not, because I cant so far create a administrator account, I am beginning to wonder if I should just reformat the drive Thanks Webb

http://www.jimmah.com/vista/Adminis... Or , http://www.howtogeek.com/howto/wind...

Hi again and thanks jackfrost46 for your help unfortunately my laptop won’t boot from the installation DVD even if I change the order of boot to DVD first, it just boots as normal ……. My installation DVD is one that u can install all versions of vista but I only have a product key for home premium, would this make a difference? I have tried creating a administrator account a few different ways but none seem to work, I should tell u I never used or had a administrator account before I had problems with spyware, never had the need, its only now I cant seem to get one to work One thing I noticed thought in your screen shot of cmd yours was as follows “C :\>net user administrator /active:yes” But mine started “C:\ windows\system32>net user ect” Don’t know if that made a difference fort I should mention though, however it did tell me the command completed successfully, but when I log off just my normal account is there? Thanks Webb

So you're trying to get scandisk to run, is that correct? This is probably a lot simpler than it seems. "Firstly could someone tell me where im going wrong with command prompt/safemode shutdown thing" What's going wrong here is, you don't need to reboot the computer from the command prompt. Try this instead: 1. In Windows Explorer, right-click on the C:\ drive 2. Select Properties 3. Select the Tools tab 4. Click on Check Now 5. When you are shown the message that Windows can't check the disk, click on "Schedule Disk Check" 6. Reboot your computer normally (not from a command prompt) These steps are described here in more detail. This will check the C:\ drive on startup and attempt to fix any bad sectors found. ------------------------------------------------------------- Your second problem is with the System File Checker, "sfc /scannow" command. Why are you running this command at all? Are you having problems with your system other than possible bad sectors? If some system files are on those bad sectors, the files might need to be checked and replaced. But sfc is not intended to fix bad sectors, and you might not need to run it at all. ------------------------------------------------------------- Your third problem is with the cbs.log file. There are several reasons why you might not be able to open it. The most obvious is that the file does not exist in the path you specified. Can you confirm that cbs.log does actually exist in C:\Windows\logs\cbs\ on your system? If it does, can you open it in Notepad by double-clicking on it? If you can't open it that way, what happens when you try? So anyway, I get the feeling that there is some other post you're referring to, or you have some other ultimate goal in mind (to change the Vista product key maybe?). Hope any of this helps with that. Post back if you need clarification.

i dont want to change my vista product key and yes i posted all over this place trying to get answers i did the thing u said to run the check disk ages ago and first but it dont run i had spyware probs and since then all things dont seem to do as u guys keep telling me cbs.logs i dont even know what they are but i cant open them why not i woz told to run sfc/scannow and the file is where i said but it wont open