I may have bad sectors

Emachines / E4020
June 28, 2009 at 22:08:50
Specs: vista home premium, intel 2 duo t7300/2GB ddr2
The laptop is an Acer Aspire 7720G can't change product line? Anyway I posted the next couple of post in general hardware but they couldn’t help me and suggested I post here before reformatting any help appreciated

Thanks Webb

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June 28, 2009 at 22:09:30
Hi all hope someone can help me sorry for the long post lol

I been getting help in one of the other forums for a spyware infection, I was asked to run Check Disk which I did first by going to my computer, the drive, properties, tools, ect ect ...... anyway when I clicked “schedule disk check” nothing happened laptop didn’t restart ? Even if I manually restarted check disk doesn’t start I just restart as normal

Next I tried to run check disk in safe mode from the command prompt using “chkdsk C: /f”

Click enter

“The type of file is NTFS. Chkdsk cannot run because the volume is in use by another process, would u like to schedule this volume to be checked the next time the system restarts? <y/n>”

Which I choose y by typing y and enter

“This volume will be checked the next time the system restarts”

The check disk never runs though, this could be for two reasons though one I don’t know how to turn command prompt off other than the “X” top right, then there is no way to restart safe mode other than holding down the laptop off button

Firstly could someone tell me where im going wrong with command prompt/safemode shutdown thing

I did run sfc /scannow and windows resource protection found corrupt files on C: ...... but was unable to fix some of them

Plus I can locate the cbs.logs but I can’t zip them see them or move or copy them access is denied, is that just vista been stupid why can’t I even see or post the logs

Thanks Webb

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June 28, 2009 at 22:10:01
Hi again “exit” closes the window ok thanks, but didn’t make the program run?, but when I typed shutdown it reamed of a lot of stuff at the command prompt and when I restarted the check disk program worked

However this has never been repeated in successive attempts, so maybe it was just luck, I cant find or more apt don’t know what I am looking for, in terms of a log the program would have saved ? Any ideas

Also back to the CBS.logs I still can’t open them access is denied
I tried using cmd.exe as an administrator from the start menu to open them with see link below but was told they could not be opened,


So I tried the above link in safe mode with the command prompt same result though

“FINSTR: cannot open c:\windows\logs\cbs\cbs.logs”

Also I installed “take ownership” from the vista support forums but even that can’t open the files, although it does say u have to have to be logged in as a administrator which i am not, because I cant so far create a administrator account, I am beginning to wonder if I should just reformat the drive

Thanks Webb

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Related Solutions

June 29, 2009 at 13:31:36
Hi again and thanks jackfrost46 for your help unfortunately my laptop won’t boot from the installation DVD even if I change the order of boot to DVD first, it just boots as normal ……. My installation DVD is one that u can install all versions of vista but I only have a product key for home premium, would this make a difference?

I have tried creating a administrator account a few different ways but none seem to work, I should tell u I never used or had a administrator account before I had problems with spyware, never had the need, its only now I cant seem to get one to work

One thing I noticed thought in your screen shot of cmd yours was as follows

“C :\>net user administrator /active:yes”

But mine started

“C:\ windows\system32>net user ect”

Don’t know if that made a difference fort I should mention though, however it did tell me the command completed successfully, but when I log off just my normal account is there?

Thanks Webb

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June 29, 2009 at 14:24:34
i dont want to change my vista product key and yes i posted all over this place trying to get answers

i did the thing u said to run the check disk ages ago and first but it dont run i had spyware probs and since then all things dont seem to do as u guys keep telling me

cbs.logs i dont even know what they are but i cant open them why not i woz told to run sfc/scannow and the file is where i said but it wont open

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June 29, 2009 at 14:38:13
how do i tell u where i posted here i done all the virus spyware thing and got sent here in the end past from pillor to post u might say lol

just so u can get up to speed

Thanks Webb

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June 29, 2009 at 16:55:37
" i did run sfc /scannow and windows resource protection found corrupt files on C: ...... but woz unable to fix some of them "

Yes....well it almost always says that in a cbs log even if it has fixed all that will concern you , for example what it can't fix may be a process you don't use .

It is strange that you cannot open a cbs log as it's only a text file.......and you have "taken ownership" .....strange.....


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June 29, 2009 at 22:04:21
General hardware post


security and virus post laptop vista


security and virus post desktop xp


hope this helps to explain my situation a little better

Thanks Webb

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July 3, 2009 at 11:44:18
Okay my options seem to be limited from the response here, so I guess I will reformat my C drive after all, just one question if I move the stuff I want to save from the C drive to the D drive will that be lost ? Too, or will that drive be unaffected by the clean install? Or should I unplug it?

Thanks Webb

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