i keep getting kicked offline, it keeps comin

November 25, 2010 at 15:31:37
Specs: Windows Vista
I am online and when I try to send my e-mail or browse something, a black box pops up real fast like a flash and another box pops up and says dw20.exe allow or don't allow, and no matter what you hit an error message comes up and says hit ok or cancel to debug or something else, and then kicks me offline. I tried doing a system restore, but that doesn't even work. What can i do?

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November 25, 2010 at 16:37:57
The error you have is described at http://support.microsoft.com/kb/841477

My guess is that one of the programs that is part of Microsoft office has a problem and is generating the error. I would not make the registry changes suggested on the Microsoft site becuase it only stops the error reporting and does nto fix the error. If you have the original disks that came with Microsoft Office then maybe if uninstall office and reinstall it the problems might be fixed. Before you do this make sure you back up your files otherwise you will certainly lose your outlook address book and emails to say the least. What i am suggesting might help but I can't be sure.

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