Solved how to correct internet access problem on laptop

June 27, 2015 at 13:58:46
Specs: Windows XP Home Edition, Genuine Intel 585/2gb
how to correct internet access problem on Compaq CQ60 notebook laptop using Windows Vista 32 bit. Also having trouble starting BITS although RPC and other dependencies have started and Diagnostic Policy Service has started. Network shows that I have access to local and internet, however, attempt to access internet explorer 9 results with message internet explorer cannot access the webpage. I have tried to access several webpages with no success. When I try to
diagnose connection problems, Windows Network Diagnostics returns the message "Windows cannot resolve the problem. Please contact your network administrator or Internet Service provider". Any help or suggestions would be greatly appreciated.

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June 27, 2015 at 14:34:37
Assuming it is using Wifi through a router, first try powering off the computer for about half a minute which sometimes helps.

When you try to connect do you see your own network listed with any neigboring ones?

Look in "Control Panel > Network and sharing > Change adapter settings" to see if it your network adapter is enabled. If it says Disable that means it is working because it is a toggle.

Also look in Device Manager to see if there are any errors showing under Network

If you need any more assistance give us the details of your network

Always pop back and let us know the outcome - thanks

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June 27, 2015 at 14:44:57
✔ Best Answer
mmm Not sure what's amiss here... But as possible "quick fix" try running this freebie utility. I have used/tested it a couple of times to great success. It does what it says. It may resolve the problems as posted; it may not. If it cannot resolve the problem(s) it will not damage the system in its efforts.

It can be run in normal or safe-mode; they recommend safe-mode if possible.

Follow the steps carefully and do as it advises.

It is a freebie; but they appreciate wee donation if so inclined.

As with all software/utilities downloaded from the web - use the manual/custom installation option; never the automatic... Double check that all pre-checked boxes are unchecked apart for the one for the item required. That way you avoid all manner of unwanted "stuff" and subsequent problems...

My first use of this utility was to resolve similar access problems; XP-Pro and not able to access the web... Can't recall all the "error messages that cropped up). A trawl across the web took me to a site that discussed similar issues, and pointed to this utility - which resolved it all.

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June 29, 2015 at 06:35:07
I would like to thank both Derek and TRVLR for their responses. I benefited from the information provided by both. As a result, I am back online on my laptop. Thanks again and happy computing.


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June 29, 2015 at 08:29:55
Glad to hear it and thanks for popping back to let us know.

Always pop back and let us know the outcome - thanks

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June 29, 2015 at 12:15:57
Goog to hear... Tak for posting back...

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