|That's OK. I understand. But can you please explain about the destructive and non-destructive recoveries? Like I said, I'm low-tech, so sorry, I don't know what you mean. And yes, I did use the uninstaller tool for Norton from the Web. Oh, also, I tried the online chat with HP last night, and the tech said that if it's not a virus or junk files it must be the hard drive. I did the test-actually 2, the quick and comprehensive, and it said there's nothing wrong with it. So, I don't know what could be wrong. I just ran some scans(I didn't download avast yet), but they all came up clean. Anyways, thank you so much for taking the time to sit down and try to help me brainstorm this. I thought a factory recovery would help, but a different issue started. So, excuse me, but are you saying I should do another factory recovery? Well, I'll be waiting for your reply, and again, thank you so much and God |
Bless!!!!!!!!!!!!!! You're great. I mean, I know you have no idea what sort of person I am, and of course vice versa, but if you didn't want to help me, you would've stopped several messages ago. Right on, dude. I mean, seriously, I do appreciate all this.