Fraud by Toshiba - No free Recovery Disk

Toshiba Satellite l355d-s7901 refurbishe...
December 21, 2009 at 14:22:08
Specs: Windows Vista
Toshiba is packaging it;s Satellite L355D-S7901 withliterature that says there is a hard drive partition with recovery disk information on the computer. IT IS NOT THERE! Then if you don't discover it in 60 days they want you to pay $24.95 shipping & handling for a Recovery Disk, THIS IS FRAUD!! Who else is having problems with Toshiba? Do you own a Toshiba Satellite? Check it!! When you need a disk they will not support you!! sign me DISSATISFIEDTOSHIBAOWNER

See More: Fraud by Toshiba - No free Recovery Disk

Report •

December 21, 2009 at 14:56:22
All the more reason you should look after your own imaging.

Report •

December 22, 2009 at 04:42:15

During boot up look to see which F key to hit to bring up the boot menu or read the manual as you may need to hit something like Alt+F11 to see the recovery partition as it is a hidden partition.

The manual can be read at:

and it states under "If something goes wrong": "Have your factory Restore/Reconfiguration CD(s) on hand in
case you need any files from them (available on certain models)."

Perhaps it is not available on your model.

You may want to spend the $25 now for the CD as it may come in handy and before they no longer offer it.


Report •

December 22, 2009 at 05:25:57
I don't know anything about Toshiba Satellite l355d-s7901 refurbished but when I bought a brand new Toshiba Satellite A215-S4757 the package included two DVDs to restore Vista. Perhaps you may also have received the restore DVDs but forgot all about it ...


Report •

Related Solutions

December 22, 2009 at 09:22:23

While it's okay to vent, you need to let Toshiba know if there's a problem with what you received. And you may want to exercise a little bit of restraint when you call. There's no need accusing them of fraud without concrete proof & I seriously doubt they would try to defraud you intentionally.

As far as the recovery partition not being there, you could be right, but chances are, you might not be accessing the utility correctly. If you tell us what you did, we might be able to better assist you find what you are looking for.

Windows 7 News!

Report •

December 22, 2009 at 09:54:40
Sabertooth -

The OP is running Vista on a refurbished Toshiba laptop. I checked Disk manager on my Toshiba also running Vista. There is no recovery partition other than a hidden, no-letter 1.46GB partition called EISA Configuration. The EISA is in layman term the tattoo that Toshiba Recovery DVD look for upon booting the machine.


Report •

January 7, 2010 at 18:06:31
That hidden partition with no drive letter assigned is the
restoration partition. They hide them like that so that the
people that have no clue as to what they are doing or looking
at don't delete them thinking it is useless. I'm not quite sure
but in this case I think it is best that they hid it or else they
might of needed to send you the disks. If you want to access
that restore partition turn the computer off hold the zero button
not the one on the number pad and turn the computer back on
and follow the instructions you might have to try to get to it
several times but it is there.

Report •

Ask Question