Error at Windows Vista startup

December 16, 2011 at 18:38:55
Specs: Windows Vista
When I start or restart my computer I get this error: could not load or run C:\users\owners\locals~1\temp\97cbfffe00016834.exe. Can you please advise what I need to do to get rid of this error? Thanks

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#1
December 16, 2011 at 18:59:45
Anything running from a temp folder is probably malware. Since the error is that it can't run then it must have been already deleted but something is still trying to call it. Try running a malware scan and see if that picks it up. If you don't have anti malware software you can try the free/trial version of malwarebytes. You can also run hijackthis. It should report a 'file missing' for that entry and you can delete the command calling it.

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#2
December 21, 2011 at 01:46:33
I have ran both of those programs and I am still receiving the same error at each start-up???

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#3
December 21, 2011 at 01:57:29
Have you navigated to the particular temp file and deleted the offending .exe file ?
There is no reason for anything in a temp file to run at startup.

Goin' Fishin' (Some day)


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Related Solutions

#4
December 21, 2011 at 11:12:37
When you ran hijackthis did it show a line calling 97cbfffe00016834.exe? If so, did you check that entry and have hijackthis delete it?

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#5
December 23, 2011 at 12:51:31
I have run regedit, but I can't navigate to the file(listed above) that I need to delete. When I ran hijackthis, I checked that entry to delete it, but after running the program twice, the error message still shows up at start-up.


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#6
December 24, 2011 at 01:09:44
If the file was there it would be in C:\users\owners\local settings\temp\ and you'd delete it there. But since the error is that the file is missing then it must not be there. You can do a disk cleanup and delete the temp files if you want but that shouldn't change anything.

Deleting it with regedit wouldn't delete the file; it would delete references to the file but that's what hijackthis should have done.

Try running hijackthis from safe mode. Again, make sure you check the box to delete that entry and then click the 'fix checked' at the bottom of the hijackthis window.

If the error still shows up you may want to repost in the security and virus forum. They might have some better ideas there.


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#7
December 31, 2011 at 05:29:34
Use AnVir to remove unwanted start-up software. It will help you to manage system start-up software, start-up services + more. Read more here http://www.techyv.com/article/getti... . If you can't start the system, run a antivirus software from a cd.

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