e-machines laptop will not boot

January 26, 2011 at 07:20:50
Specs: Windows Vista
I live in France. I am trying to help a friend fix his laptop. It's an e-machines (yes, I know)

The system will not boot, it tries but then comes up with the 'boot to safe mode' menu.

I can boot to safe mode and see the disks, files etc, so all is well with the hardware.

I have run chkdsk with /F and /r with no improvement.

I have read that there are utilities which can be used with Vista to fix the OS, however there are a couple of problems here. I suspect (although I do not know at this time) that he does not have any recovery disks. is it possible to run the utility without them?

Can I run the utility only (not recover the machine, obviously) from a recovery set from another system?

Can I fix the OS using an English version of Vista? (I'm assuming that its only the interface that is in French, not the entire code)

Any help would be appreciated

Regards

Alex


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#1
January 26, 2011 at 09:46:15
If the hard drive is bad then the hard drive is bad. You can't fix it. What did the CHKDSK say about the hard drive. Did it say that there where problems found but could not repair them? If not then you are haveing issues with some other hardware. You need to get the error screen to see what ti is. To do this you must turn off the auto reboot option so it can show you the problem that is causing your computer to reboot.

http://vistasupport.mvps.org/disabl...

"he does not have any recovery disks."

If he does not then you will need to call eMachine Tech Support and have them mail you one. Other wise you will need to go out and buy a Windows Vista CD.


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#2
January 27, 2011 at 00:10:38
Thanks for the first sensible reply I've had from anyone!

The chkdsk shows no errors on either run.

i tried the 'no auto reboot' option and at the end of the boot the screen goes black and all lights go out apart from the power indicators


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#3
January 28, 2011 at 08:24:17
That sucks, usually the Blue Screen of Death would point you to the problem. It is sounding like a corrupt system file in which you will need to do a repair install and you will need the system CD. It could still be a bad driver so you could try to boot with last known good configuration which will boot with out any recently install drivers but I doubt that will work from what you have described it sounds like the problem will require a Windows CD.

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Related Solutions

#4
January 28, 2011 at 09:12:30
I think you are right - I have a Cd on the way to me. booting without any drivers or to last known configuration still comes up the same, so its back to the install disk :-)

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#5
January 28, 2011 at 09:14:54
... <F11> <key> worth a try emachine recovery!

.
Angel Decoy
... Posting is provided "AS IS" with no warranties
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#6
January 28, 2011 at 10:05:36
That will work but it will also wipe out all of the files on the system. I would use Recovery as a last resort.

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#7
January 28, 2011 at 12:00:58
... some recovery's offer the option to save files (data) onto another partition or media.

... I'm not sure about Acer.

.
Angel Decoy
... Posting is provided "AS IS" with no warranties
http://img132.imageshack.us/img132/...
Grrrr... ...im


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#8
January 28, 2011 at 23:59:36
To mavis007

Now that's not going to work is it?

"However, the applications on the computer will need to be reinstalled."

"he does not have any recovery disks."


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#9
January 29, 2011 at 18:24:58
The only way Acer/emachines/Hateway gives the option to save is if you use the partition recovery. booting from the recovery cd he don't have? does not give that option.

Just because the OP does not come back in 3 or 4 days to reply, does not mean he will not come back and reply.


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#10
February 1, 2011 at 08:22:06
I've used a English Vista CD and the system is back up and running (what is that WiFi on/off button all about?)

Now the system is complaining that the windows install is not valid and wants a new serial number - I am assuming the CD I fixed it with is the one it wants?

Alex


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#11
February 1, 2011 at 10:14:26
There is a number on the bottom of the laptop. You have to re-register your windows with that number.

http://support.microsoft.com/kb/940315

The WiFi think is asking you to connect to the internet so you can register. Do you have a wireless access point around you like a coffee shop?

If not then you will have to register over the phone. There are instructions for phone registration in the instructions I gave you.


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#12
February 1, 2011 at 23:58:17
Thanks for that , i wouldn't have thought of looking there!!!

All is well now - thanks again for your help

Alex


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