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DVD/CD Drive not in Device Manager

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Name: minnehoma
Date: December 12, 2008 at 10:23:58 Pacific
OS: Windows Vista
CPU/Ram: Intel Core Duo T5450 1.67
Product: Hewlett-packard / PAVILION DV2500
Comment:

Can someone help me before i throw my hp notebook out of the nearest window?

Apart from having the normal overheating and switching off problems with this very average notebook i now have a new scenario to test my nerves.

The DVD/CD Drive has suddenly stopped working. It ejects fine and when cd is loaded it appears that it is being read, however the device is not listed if i open My Computer. Nor is it listed if i go into Device Manager. In fact there is no section named DVD/CD in Device Manager at all.

Can someone explain why this happened but more importantly advise how i correct the problem.

Many thanks.




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Response Number 1
Name: BurrWalnut
Date: December 13, 2008 at 06:08:24 Pacific
Reply:

Removing the Upper and Lower Filter keys sometimes helps. Make sure you remove the right key, have a look here http://support.microsoft.com/kb/929...

If the Filter key(s) do not exist then it is a different problem.

If after removing the Upper and Lower Filters, the drive does not show up in Device Manager, restart the computer and check the POST screen during start-up or go into the BIOS set-up to see if the drive shows there. If it doesn't show in either, then the drive is probably defective and needs replacement.


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