Solved dvd drive doesnt work, please help

April 4, 2012 at 21:55:40
Specs: Windows Vista, 2 GB
I have had windows vista for the past 5 years and I'm ready for a change. With the recent failing of my graphics card (Nvidia Geforce 8300 GS) I went out and purchased a new one (Nvidia GeForce 210). Nothing extra special but I was certainly excited about it after dealing with yellow lines, black dots, and a far too large screen for anyone to handle, for a few months. I waited as long as I did to replace the graphics card, because (and this is just my luck) my computer started to act funny around the same time it started failing. Silly me, I thought maybe it was just a virus or malware issue. Mostly I just like to fix things myself and I made it a goal of mine to figure out the problem. After giving it a month of extensive searching I gave up..or gave in. Bought the new graphics card, went crazy and bought windows 7 too. I just wanted to clean install and start over at this point. (Yes, everything is backed up). I wasnt really sure about how to go about doing this though and decided to install the graphics card first. After doing so though, and this was an after thought, I cleand installed Vista because maybe I should've uninstall the previous drivers first? Anyway, Vista loaded, beautifully.... and this is with just a standard VGA graphics adapter? How is that possible? I tried running off VGA just 2 days prior and it looked like a even more messed up version of a really bad safe mode before I did the clean install? Well, anyway, Im not really complaining. It definitely is nice to feel like I have a computer back... somewhat. So heres the problem. I can't install the driver software for my new graphics card, or Windows 7. I can't try updating the drivers from the discs that came with my OS - in attempt to fix the DVD drive. I did however install my Dlink wireless router, which is in CD format. And then it hit me.. I remember this problem from back when I had the Dell Techs out replacing my hardrive after a failure a few years ago. I realized after that clean install I wasnt able to play dvds on my computer anymore. Cds are fine. Didnt really cross my mind again until this point though. I was never much a burner. Anyway, Im sorry if I sound delirious. I've done nothing but searching and searching for answers for the last couple of months that I can't believe this is happening again. I can't help but think its something I'm doing, or something the computer is lacking that is causing the issue? Ive tried uninstalling/reinstalling through device manager. I know that it is in fact just a DVD issue. CDs run fine. Under device manager the DVD/CD-ROM drive listed is HL-DT-ST DVD+-RW GSA-H31N. I have extensively cleaned my computer from dust, and after the recent issue of not being able to install the new graphics card software or install windows 7 I have taken out the disc drive and removed any dust I saw, but like I said, I do remember this happening years ago after my last clean install. I was just to oblivious to care.
What am I doing wrong?

I have a dell dimension XPS 410. (model #DXP061)
Vista 32 Bit
2.00 GB RAM

THANK YOU, for any help!

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April 5, 2012 at 09:37:41
✔ Best Answer
Personally it might be best to spend $35 on a new dvd unit and your problem should go away. However one of the few windows problems I have encountered with cd/dvd's was after installing the hardware driver for the unit it would have the yellow exclamation beside the dvd/cd drive in device manager and would not properly install on the newer operating systems. In that case I researched: how to delete the high and low filters for dvd, and that solves that issue. That does not sound like your issue. Have you another unit you could install in and see if the problem disappears? Most likely needs replaced....10 min. job. it is 5yrs old.

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April 5, 2012 at 13:13:53
Ok, thanks. I did delete the high and low filters already and there is no yellow explanation point in device manager.... It does sound like it has just failed, but I just wanted a second opinion. Thanks though!

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