I'm including my friend's entire message to me so you can see what his problem is first hand. Any suggestions other than looking for a program/driver update for his dsl or turning off the firewall would help loads! I'm at a loss!

"I finally bought a laptop to take to the mountain. I have gotten it to recognize the DSL link here at Home by Ethernet LAN and USB to the Internet.

It can finally recognize the USB DSL connection via the same modem as the LAN.

It can also connect to Internet Explorer and Browse the net via Google and Yahoo.

BUT, It Cannot Recognize or connect to Outlook Express or the New Windows Outlook Program, no matter what I or my ISP do to the accounts and connections.

It goes to a "Looking for Dial-Up" even if "Never Use Dial-Up" is checked.??

Broadband Connection, LAN Connection, doesn't matter for Outlook Express.

I can access Mail via Yahoo and probably Google, but not the normal Outlook Exp.

The Outlook connections all work on the Desk Top, using XP Pro, via the same DSL Modem on LAN."

Thanks in advance, Brenda

I'm not sure how she got Outlook Express on a Vista box; they discontinued that program shortly after WinXP came out. Does she have any problems with any other Internet software? Like IM programs, for instance?

IM isn't used so I don't know if that would work or not. You bring up a good question about Outlook Express that I hadn't thught of though. I'll ask but I'm assuming that it's the new email program and Outlook that came with Office.

My friend is using microsoft mail not outlook express. Hope this helps find an answer. Thanks, Brenda