disk drive not reading video dvd

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disk drive not reading video dvd

Original Message

Name: hello1234567891
Date: April 13, 2008 at 09:50:11 Pacific
Subject: disk drive not reading video dvd
OS: vista
CPU/Ram: 2gb
Model/Manufacturer: dell inspiron 1720

Comment:

hi, i have a dell inspiron 1720 and i have a problem with the dvd drive, when i try putting a video dvd in it make lots of stange clicks and will not work.
However if i put in a data dvd it will read it find and will burn fine.
How can i get it to work?
How come it is only for video dvd's?
I have tried updateing the firmware on the dvd drive but it does not help.

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Response Number 1

Name: Sabertooth
Date: April 13, 2008 at 15:39:03 Pacific

Reply: (edit)

By "video dvd" do you mean DVDs purchased or rented from retail type outlets or video DVDs that you authored yourself?

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Response Number 2

Name: hello1234567891
Date: April 14, 2008 at 04:04:52 Pacific

Reply: (edit)

purchased from a shop and rented don't work but if i burn my home movies on a dvd it will work.

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Response Number 3

Name: Sabertooth
Date: April 14, 2008 at 13:10:56 Pacific

Reply: (edit)

Do you have a third party software DVD decoder on the machine -- you know you do need that to playback DVDs right?

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Response Number 4

Name: hello1234567891
Date: April 15, 2008 at 09:01:27 Pacific

Reply: (edit)

yes i do have a decoder installed, as my laptop came with dell mediadirect (like windows media center). and my home movies play once burned to dvd in mpeg2 format for play on standard dvd player.

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