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Name: Dec King
Date: August 16, 2009 at 09:38:23 Pacific
OS: Microsoft Windows Vista Home Premium
CPU/Ram: 3GB
Product: Packard bell / Imedia x2415
Subcategory: General
Comment:

Today i started my desktop pc up. After everything had loaded. The sound was disabled, i couldn't run or update my AVG anti-virus and also i cannot use the internet. Although i can connect wirelessly through my laptop which is how i am online at the moment. Any ideas what the problem is? Would really appreciate any help. Thank you :)



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Response Number 1
Name: suatcini
Date: August 17, 2009 at 01:49:43 Pacific
Reply:

Could be a virus. Try an online virus scanner.

Could also be that file system on part of your hard disk is damaged.

Try SFC /SCANNOW from a command prompt with administrator privileges. Then CHKDSK /R /F.

Regards

SuatCINI


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Response Number 2
Name: Dec King
Date: August 17, 2009 at 09:46:56 Pacific
Reply:

I can't use an online scanner as i can't access the internet. The command prompt wouldn't allow me to run anything even as an administrator. So had go into My Computer and run a disk check. After about an hour and a half it has just finished and restarted and the problem is still there. Any other ideas?


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Response Number 3
Name: suatcini
Date: August 17, 2009 at 10:16:49 Pacific
Reply:

" Although i can connect wirelessly through my laptop which is how i am online at the moment. "

This is what you say. Therefore, I thought you could do online virus scan.

Regards

SuatCINI


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Response Number 4
Name: kx5m2g
Date: August 17, 2009 at 10:51:50 Pacific
Reply:

Can you boot into safe mode ?


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Response Number 5
Name: suatcini
Date: August 17, 2009 at 11:12:41 Pacific
Reply:

You can download F-secure portable virus scanner on a flash disk and run it from there.

Get it here for FREE.

http://www.f-secure.com/en_EMEA/sup...

http://www.f-secure.com/en_EMEA/sec...

Regards

SuatCINI


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Response Number 6
Name: Dec King
Date: August 17, 2009 at 14:49:49 Pacific
Reply:

I booted into safe mode and tried to run the free scanner you provided. It wouldn't even let me run it at all. So i booted up normally and ran it and it couldn't find anything. Thanks for all your help so far..


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Response Number 7
Name: suatcini
Date: August 17, 2009 at 21:43:46 Pacific
Reply:

Run MSCONFIG and Open Startup window. Disable any startup program that may look like Virus program. Restart Windows and see if you can now run a complete virus scan with updated virus signatures.

Regards

SuatCINI


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Response Number 8
Name: Dec King
Date: August 17, 2009 at 22:43:29 Pacific
Reply:

I've completed what you said and still nothing was found in the scan.


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Response Number 9
Name: suatcini
Date: August 17, 2009 at 22:58:15 Pacific
Reply:

This means your AVG virus scanner now works ?

Maybe we are in the wrong arena, groping our way.

By the way, did you do a registry cleanup or something recently or installed a program that might have possibly damaged registry entries ?

Regards

SuatCINI


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Response Number 10
Name: Dec King
Date: August 18, 2009 at 00:37:00 Pacific
Reply:

No i mean i used the free scanner you asked me to use earlier on, AVG still won't let me open it or update or anything. Actually i do rememember running CCleaner a few days ago i believe. But i didn't make a backup of it or anything.


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Response Number 11
Name: suatcini
Date: August 18, 2009 at 06:22:35 Pacific
Reply:

Can you try to uninstall AVG and re-install it or try to install another free antivirus software called Avira Antivir Personal ?

If everything goes well, this may indicate you do not have virus in your PC. Then you may try to restore your PC to a time before you ran CCleaner. CCleaner is supposed to do no harm but who knows ?

Regards

SuatCINI


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Response Number 12
Name: Dec King
Date: August 18, 2009 at 12:13:21 Pacific
Reply:

I restored my computer using system restore. The problem i had is gone and i can now access the internet. But now AVG is playing up, the tray icon wouldn't load at startup and it's in the MSCONFIG startup list. I then tried uninstalling and it gave me an error code, i also cannot download any other exe files, that also gives me an error when i try to run them.


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Response Number 13
Name: suatcini
Date: August 19, 2009 at 00:35:32 Pacific
Reply:

You can re-install AVG over itself. Do that and see if the issue you have is gone.

What is the error message you are getting when you attempt to download .exe file ?

Regards

SuatCINI


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Response Number 14
Name: Dec King
Date: August 19, 2009 at 11:38:28 Pacific
Reply:

I've tried downloading the AVG installer again. The error message is something like..Windows cannot run Win32 applications. So i can't run any exe.programs.


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Response Number 15
Name: Jack Frost46
Date: August 19, 2009 at 11:49:57 Pacific
Reply:

File association fixes ,

http://www.winhelponline.com/articl...


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Response Number 16
Name: Dec King
Date: August 19, 2009 at 12:25:16 Pacific
Reply:

Hello, thank you for the website. Unfortunately when i am trying to extract the zip folder i have downloaded. It it saying the folder is empty...


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Response Number 17
Name: kx5m2g
Date: August 19, 2009 at 12:32:41 Pacific
Reply:

Windows-Installer-CleanUp-Utility


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Response Number 18
Name: kx5m2g
Date: August 19, 2009 at 12:33:58 Pacific
Reply:

Sorry-the post got messed up somehow.
You might want to try the
Windows-Installer-CleanUp-Utility
http://www.softpedia.com/get/Securi...


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Response Number 19
Name: Dec King
Date: August 19, 2009 at 12:34:31 Pacific
Reply:

I can't run anything that i download...


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Response Number 20
Name: kx5m2g
Date: August 19, 2009 at 14:29:28 Pacific
Reply:

Try booting to a live cd, such as the Ultimate Boot CD for Windows. You could run an antivirus or antispyware scan that way. Some of the other tools might also be useful.


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Response Number 21
Name: suatcini
Date: August 19, 2009 at 17:57:12 Pacific
Reply:

Try a repair installation of Vista. That should do you good if you have no virus in your system.

Regards

SuatCINI


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Response Number 22
Name: Dec King
Date: August 20, 2009 at 02:31:37 Pacific
Reply:

I downloaded the file for the Ultimate Boot CD. Went to burn it, and it said the file was 0kb. But i had just downloaded over 200MB worth of it! I don't know what is wrong with this blooming pc!


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Response Number 23
Name: suatcini
Date: August 20, 2009 at 06:16:51 Pacific
Reply:

What is the exact file name of your downloaded file with the extension ? It seems the file you downloaded is not for Microsoft Windows.

Regards

SuatCINI


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Response Number 24
Name: Jack Frost46
Date: August 21, 2009 at 04:02:09 Pacific
Reply:

I supose you have tried system restore ? .


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