Desktop computer shuts down when playing movies.

March 20, 2014 at 05:30:55
Specs: Windows Vista
HP desktop running Windows Vista shuts down when playing movies on Netflix and HBO GO. This is not my computer I am asking for a friend. When she restarts in safe mode it works fine.

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March 20, 2014 at 08:37:56
As a test, run msconfig, go to the startup tab, disable all, click ok, reboot, click ok again & test it.

How do you know when a politician is lying? His mouth is moving.

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March 20, 2014 at 08:45:11
Thank u so much for your prompt answer, appreciate it. Unfortunately, I wont be able to pass the news on until much later, I will let u know how it goes....have a wonderful day!

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March 20, 2014 at 10:16:33
Disabling might prove something I guess. However, if it makes no difference then best re-enable or you might lose the functionality of something important to you. If disabling does fix the problem then re-introduce each startup item until you find the culprit.

As an aside to the question, there might be some unnecessary startups there that it could be worthwhile disabling. Strictly msconfig is for diagnosis but I've never run into any ill effects due to disabling there.

Always pop back and let us know the outcome - thanks

message edited by Derek

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