dell laptop screen blank

Dell Inspiron 1521 laptop (amd athlon 64...
February 2, 2011 at 17:02:35
Specs: Windows 7
helping my sister out with her dell inspiron 1521 laptop. For about a year now, she's had a screen issue. When the computer is turned on, it starts loading like normal. After entering password i can see the windows logo and loading bar on the bottom middle of the screen. Right before the desktop loads up the screen goes black. I have talked to dell, changed settings, and read alot of forums on the internet. Some say it's the hard drive has crashed, some say replace the monitor, replace the video card, some says bad video adapter. i've tried changing hard drive, tried hooking up to two different monitors and tv's but all end up doing the same thing; going black after starting up. It runs fine in every mode except running normally. The only way to run normal windows is let it go to black screen and hit control, atl, delete. go to task manager and then hit new task. enter EXPLORER.EXE. As soon as i enter that command and hit enter/ok, my desktop pops right on. Any other suggestions on how to correct this issue as i am tired of doing over and over again? the OS is windows Vista basic with AMD Turion 64x2.

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February 3, 2011 at 08:10:07
From the description there's nothing wrong with the hardware, just windows settings. Best bet would probably be a new clean install or factory restore (Dell's usually have a recovery partition you can access from probably the vista safe mode menu - but the Dell documentation on their site would tell you exactly how to use the restore mechanism). You would need to backup any data first as restore will wipe the drive (and obviously any software installed since will need to be reinstalled).

Other than that, I think you'd need a professional to troubleshoot the problem and they may still recommend the same course of action (I am a professional, but haven't seen the machine).

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