Solved Computer will not connect wirelessly, but ok with cable.

January 29, 2014 at 02:31:29
Specs: Windows Vista, Pentium Dual
My Post Office ZYXEL router connects internet via ethernet cable but will not connect wirelessly. My computer says that ' the settings on the computer are not compatible with the network' . When I initially set up the router everything worked fine. The PO have reset everything and checked from their end and say all is fine. My smart tv will connect, so why my 2 computers will not?

Thanks, Paul


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#1
January 29, 2014 at 06:09:48
I wasn't aware the olde Post Office still did a dsl service - and provided routers…

https://account.pobroadband.co.uk/S...

is there trouble shooting section - but they don't appear to provide a manual?

Do you know the ip address you would use to access the management/config areas for the router? Likely something like 192.168.x.y (where x and y can be anything from 0 - 9 inclusive - usually 0 or 1)

and this link discusses a similar situation - and does involve Vista…

http://social.technet.microsoft.com...

(copy and paste the whole of that rather lengthy url into your browser)

Hopefully the advice there will resolve the problem?

You say it's ok for your smart tv, but not your two computers...

That your smart tv is OK does tend to point to it being something on the computers - though why it would be for two computers at the same time…?


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#2
January 29, 2014 at 06:13:55
✔ Best Answer
Go to where your wireless networks are managed. For Windows Vista it's in
Control Panel....Network and Sharing Centre
Click Manage Wireless Networks in the left hand panel.

Click on your network and remove it from the list. Then search for available wireless networks again and set up new wireless connection to your network.

message edited by phil22


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#3
January 29, 2014 at 06:42:57
The link I've posted leads through it step by step so it ought be easy to do...

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#4
January 30, 2014 at 12:01:41
Hi Phil
Your advice was spot on! Did exactly as you said and I was connected wirelessly in less than 2 minutes! Can't imagine why the Post Office 'experts' couldn't advise this in the first place.
I'm delighted, so many thanks for such a straightforward easy solution.
Best wishes

Paul


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#5
January 30, 2014 at 12:05:16
Thanks Trvir for taking the trouble to give details on how to solve problem. As Phil's answer seemed simpler, I decided to try this first and luckily it was the answer.
I'm sure I would have come to the same result from your advice, so many thanks agin for your help.
Best wishes

Paul


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#6
January 30, 2014 at 12:09:12
Forgot to add, Trvir, that the PO have cheaper line rental than BT and also give you free international calls and to Uk mobiles at weekends, so you can phone friends in USA, Australia, NZ etc without worrying about cost. Even when calls are chargeable during the day I can phone my sister in Switzerland cheaper than I can my next door neighbour! Can't be bad!!

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#7
January 30, 2014 at 12:58:01
OtH picked up on the possible issue of a corrupted network connection. Not unknown to happen - though why? And again why on both computers at the same time in your case?

Thank you for the info re' PO etc. I'm fortunate at present in that I have a staff/retirement package from my last employer; includes unlimited "free" phone calls to 8 European countries (at least), and also to Canada/USA; and of course within the UK. I pay a notional top up for the "anytime" aspect; otherwise it would be just for evenings/weekends. Chat for an hour, hang up redial and go another hour and so on... Run over the hour and it's whatever rate they charge/min; so one doesn't go over the hour - without redialing of course. Does make keeping in touch with chums in USA/Canada a lot easier...


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