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Catalyst Control Centre\win. mail

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Original Message
Name: Jeff Smith
Date: February 9, 2008 at 15:27:25 Pacific
Subject: Catalyst Control Centre\win. mail
OS: vista
CPU/Ram: amd 64x2\2 gig
Model/Manufacturer: toshiba laptop
Comment:

I hate vista, my laptop has imploded today. I'm getting an error saying: Catalyst control centre: host application has stopped working. I'm also having problems with my windows mail, it won't open with my user but if I switch to my wife's user name in windows it will work. When I try to open it I get: Windows Mail could not be started. The application was unable to open the windows mail message store. Your windows mail mailbox data is currently being used by another program, such as a virus scanner. Close the program or wait for it to complete it's operation, then open windows mail again. (0x800c0155,2) I click ok then I get another one: Windows Mail could not be started because MSOE.DLL could not be initialized. I don't have any virus scans going. I have AVG free for virus and there is also McFee Security center on the task bar. I uninstalled the McFee virus part so I didn't have competing virus programs. To make things more interesting my recycle bin is corrupt apparently. Any ideas please and thank you.


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Response Number 1
Name: Cobra_R
Date: February 9, 2008 at 16:45:01 Pacific
Reply: (edit)

1. Uninstall the ATI Drivers.

Then download Driver Cleaner Pro to clean out the remainder of the ATI drivers left over.

http://downloads.guru3d.com/downloa...

Then go here to install the latest ATI drivers.

http://ati.amd.com/support/driver.html

2. Now download McAfee cleanup tool to clean out the remainder McAfee files left over.

http://www.softpedia.com/get/Tweak/...

3. Remove your account from Windows Mail and then recreate it and see if that helps.



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Response Number 2
Name: Jeff Smith
Date: February 9, 2008 at 16:53:56 Pacific
Reply: (edit)

I did system restore to before I installed avg which was last night, it didn't help anything. My video card is a radeon x1200 and that driver is not listed on the ati website. I don't want to uninstall it if I can't find it to reinstall. Any suggestions?


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Response Number 3
Name: Cobra_R
Date: February 9, 2008 at 17:04:50 Pacific
Reply: (edit)

System restorer won't get rid of remainder files and folders, so i would do the McAfee clean tool and delete and then recreate your account in windows mail.

Uninstall the ATI drivers from add and remove programs. Use driver cleaner pro to clean it up. Then go to the device manager in vista go to display, minus it right click on the VGA display name and choose update. This will automaticly search for and download Offical Windows WDDM ATI drivers for your ATI model.


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Response Number 4
Name: Jeff Smith
Date: February 9, 2008 at 18:18:14 Pacific
Reply: (edit)

I meant I did system restore before you replied to see if that would resolve anything and it didn't. I can't get windows mail to open, how do I delete my account and will that make me lose my messages?


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Response Number 5
Name: Jeff Smith
Date: February 9, 2008 at 18:24:44 Pacific
Reply: (edit)

I tried downloading the McAfee uninstaller and the ati tool and when I clicked to download them on both websites, I got an error saying IE cannot open site, it is either unavailable or cannot be found. HUH?


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Response Number 6
Name: Jeff Smith
Date: February 9, 2008 at 18:31:33 Pacific
Reply: (edit)

Breaking news: I just switched identities to my wifes and the Catalyst Control Centre works on her's just fine. Why is just my user messed up?


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Response Number 7
Name: Jeff Smith
Date: February 9, 2008 at 20:21:18 Pacific
Reply: (edit)

Things are getting worse, I finished uninstall all of the McAfee programs and used the clean up tool, now I can only start up in safe mode.


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Response Number 8
Name: Cobra_R
Date: February 9, 2008 at 20:31:14 Pacific
Reply: (edit)

Yes you prob will lose your messages, so you prob should back it up.

Using the File->Identities option in Windows Mail there should be a delete account option. Try this fisr and see if you are still getting errors with ATI. If you still are then do the following.

Try this link for McAfee Uninstall Tool.

http://download.mcafee.com/products...

Try this link for Driver Cleaner Pro

http://www.overclock.net/attachment...

Both of these work for me.



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Response Number 9
Name: Cobra_R
Date: February 9, 2008 at 20:33:23 Pacific
Reply: (edit)

Ok go to safe mode with networking now and install the ati drivers from the device manager.

See if this takes you to normal screen.

I need to know if you just uninstall the ATI video drivers and nothing more with Driver Cleaner Pro. It's a very powerful tool and if you uninstall anything else related to ATI then you could have also taken out the chipset drivers by mistake.



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Response Number 10
Name: Jeff Smith
Date: February 9, 2008 at 21:03:36 Pacific
Reply: (edit)

I used the ati uninstall utility with multiple filters and added ati because when I did just the ati uninstall utility nothing happened. I went back to the ATI website and instead of selecting radeon, I clicked integrated/motherboard and found Xpress 1200 and tried installing that driver, it didn't work. When I try to update the vga driver it says the most current driver is installed. As for the mail, I can't open the mail program to get to the settings and when I go to the other user, my mail account is not there, it is only in my user. I know where my account folder is in the windows folder. I copied it and pasted it on my desktop then deleted the folder in the windows mail folder and tried starting the program and it didn't do any good.


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Response Number 11
Name: Cobra_R
Date: February 9, 2008 at 21:11:38 Pacific
Reply: (edit)

it sounds like something is very screwed up with your Vista account to have all these problems.

Did a system restore help fix these current problems?

If that didn't work do you have a vista oem disc or is it a system restorer disc? If it's an oem vista disc start it up and hit repair.

If none of these work the only solution would be to reformat your pc.

It sounds like it all started with your admin account getting screwed up some how that caused your mail to faulter and then followed by your ATI drivers getting screwed up. It would be an easy fix if this wasn't your admin account because all you would have to do is erase that account and create another, but since you can't delete that admin account your at a dead end road.

I'd advise for security and stablity reasons that if you have to reformat your pc make two user accounts and only use the admin account when you have to.



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