|Living Just (sounds likely)|
Pointless question because there are so many email possibilities, such as Windows Live Mail, Yahoo, Thunderbird, etc. No one has a hope in hell of helping you unless you include this information.
You also need to say exactly what you are doing and exactly what happens. The only way anyone could understand this question is if they were standing behind you watching, which is a facility this forum does not provide to helpers.
Please come back and let us know the outcome.