Can't find compatible driver for USB modem

October 6, 2009 at 15:32:35
Specs: Windows Vista 32
I got a new laptop. It doesn't have a modem built in, so I got a SmartLink USB Modem, it's 52k. It came with a driver disk and on the disk there are 2 folders. One called SmartLink and one called Conexant. I went into the SmartLink folder and there was a folder with Vista in the title so I assumed that it was compatible with Vista. I installed the driver but the laptop still treated the USB modem as an unknown device. I checked the read me on the cd and it didn't mention anything about Vista, all installation instructions on the read me failed to list Vista as a compatible OS. This was very confusing as the folder all the data was in had Vista in it's title. So now I'm stuck with a laptop that has no connection to the internet (except when I connect it to my broadband which is useless when I'm away from the office). I searched for a driver online and couldn't find one anywhere.

If anyone knows where I could find a driver for this that works on Vista that would be great.

See More: Cant find compatible driver for USB modem

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October 6, 2009 at 17:51:49
Telling us more about who made it and model number and such might have helped.

See this maybe.

Playing to the angels
Les Paul (1915-2009)

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October 6, 2009 at 18:38:29
The package worked in detecting the modem, but when I went to connect to my dial up connection, the screen went blue and the computer did a memory dump.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.
Locale ID: 1033

Additional information about the problem:
BCCode: c7
BCP1: 9FBC9C64
BCP2: 00000200
BCP3: 00000002
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

I checked the memory before the connecting the modem and there's nothing using up all the memory in the background, the laptop has 4GB of memory so it's strange that connecting to a 52k voice modem has made this happen.

Do you know how I could resolve this problem?

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October 6, 2009 at 23:30:43
AFAIK they used different chipsets and SMARTLINK went bust in 2006.

If Vista can recognise the Modem then you should of let it find the driver, you can point it to the CD. System restore back to prior to installing modem and try again letting Vista handle the driver install.....

I personally would just buy a certified Vista Compatable Modem!

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Related Solutions

October 7, 2009 at 17:16:06
minidumps are crashes that are so bad the system only had time to write a file and exit. It normally has nothing to do with memory as such.

Any model numbers on it?

Playing to the angels
Les Paul (1915-2009)

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