|We're not in any way associated with citicards... so it may be wiser to contact them directly (their support area) and see what ails? Presumably you have phone numbers for them on your statement - be they hard copy/paper or previous electronic versions?|
Incidentally when I went to the citicard website I got this message:
AccountOnline Temporarily Unavailable
Due to unusually heavy site traffic, AccountOnline is temporarily unavailable. Please try back later.
For immediate assistance with an existing account, call the number on the back of your card or the
customer service number shown on your statement. If you want to apply for a card, please try again later.
We apologize for any inconvenience.
Is this what you're seeing?
And this is their "contact us" page - with assorted phone numbers... Perhaps contact them via one of the options here (or the number on the back of your card):