|Hello oldgarn, |
Thank you for finding time to report about the issue! I'm Yana, and I'm writing you on behalf of Acronis Customer Central.
There can be several reasons for the issue you've faced:
- the access to the hard drive is used by some third-party protection software (antivirus, backup, firewall, etc.)
- there are errors on the drive
- the Acronis component responsible for accessing the hard drive (SnapAPI) couldn't get properly installed and thus cannot properly connect to the HDD and errors out
In order to localize and solve the issue, please do the following:
- Go to Start -> Run -> cmd;
issue there the following command:
chkdsk /f /r
and reboot the machine.
Upon booting it will check your HDD for errors and fix them if any are identified.
- temporary disable all third party protection software (antiviruses, firewall, backup solutions) and run the Acronis True Image Home installation file in the repair mode. After that without enabling the protection solutions try running the backup again.
Should it be successful, enable all the programs you've switched off.
- Should the issue remain after these steps, please open a support request with the issue description: http://kb.acronis.com/content/8153. Support will provide you with the SnapAPI update, which should fix the issue.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Yana | Acronis Customer Central