cannot restore

I suggest you try System Restore in Safe Mode. By the way, how much RAM do you have installed ? If you do not have sufficient RAM, you may have difficulty restoring. Regards SuatCINI

I have 3 g. How do I get into safe mode, and what steps would I need to follow?

Hello. I thought 3 g (3.0 GHz) is your cpu speed, not 3 GB of RAM. To go into Safe Mode, please see documentation at: http://windowshelp.microsoft.com/Wi... Regards SuatCINI

Try Tapping F8 before windows splash screen. With the arrow keys select safe mode and hit enter.then you can try system restore...

suat First, let me say thank you for trying to help me, even tho, as you say, my terminology may not be right. I was just telling you what HP told me what my 2 computers were called. I got 3 g from my system icon in the control panel. It says: Processer AMD Turion(TM)64 X2 Mobil technology TL 60 200 GHz, Memory (Ram) 3.00 GB, 32 bit operating system. I disabled Norton, as I read in a posting that it could stop Restore from running, I tapped the f8 key by itself and by holding down the fnkey. It seems that none of my function keys work. I would really like to do a restore. should I try to go back to factory setting? and if so, without the FN working, how would I do this?

Tigger, I am sorry if I am misunderstood. I did not say your teminology is incorrect. That was just my assumption of 3 g. Anyway, Fn key should not be necessary for the function of F8 key. But you say F8 key is not working, either. In this case, you do not have much choice left but (1) taking the unit to a repair shop for keyboard replacement ( check if you still have warranty ) (2) trying another keyboard. If this is a notebook, then you can connect an USB ( wired or wireless ) external keyboard and hope it works. If this a desktop PC, then you have to use an PS/2 keyboard because your legacy USB support might have been disabled in BIOS so you cannot use Fn key or F8 key before Windows is not loaded. Regards SuatCINI