can anybody help with a windows vista crash which affects my

July 16, 2013 at 14:21:43
Specs: Windows XP
i have just bought a refurb hp 6930p about 2mths ago [with 30 days warranty ] I tried to load norton antivirus onto vista business but it failed . I called a helpline which took over control of my laptop , diagnosed a huge amount of hackers ,and then offered to fix it for £95, which I turned down as i work for a large charity part time on minimum wage . . all of a sudden my windows crashes and I can't reboot . I've tried every suggestion on the net . eg. alt+f10 , f8 continually , whatever has been sugested. but nothing . I have no installation disc to reboot . I'm not a great internet user . But bought this [ not this! ] laptop to hold music creation classes for brain damaged residents,who still have a gift ,eg. guitar , piano and sax .I can't afford to pay out anymore as i'm really struggling . can anybody help . ? I am giving out my mobile number {removed by moderator} ,as i trust there are many genuine people out there who can appreciate what i am trying to do . Thanking you in advance. colin hamilton
p.s we have managed to raise £500 for our charity [ Leonard cheshire ] for these classes , but we really need £600 in order to make them really awesome !! [ purchasing band-in-a-box optimum and a decent mixing system ]

edited by moderator: number removed as there are also lots of conmen out there

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July 16, 2013 at 22:28:17
First, you haven't mentioned whether it was Norton or another company that you allowed to take over your laptop remotely. This is never a good idea, even with bona fide companies it can get you into more trouble. It is also never a good idea to post your mobile number on an open forum, yes there are a lot of nice people on here but there a re also a lot of not nice casual visitors.

What happens when you tap F8? If you do it correctly, just after the system starts to boot, then you will definitely get the safe boot menu. The first option to hope for is the 'repair your computer' one which will allow you to try doing a System Restore first or, if all else fails, a full restore from the recovery partition. If the recovery partition wasn't put back during the refurb I would be tempted to take it back to the place you got it from and ask if they can help as they should really have given you some method of restoring things in a situation like this.

Finally, have a look for a local tech - it will cost far less than the £90 and you will hopefully get someone who isn't going to rip you off.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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