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bootmgr and hp recovery mgr

hp pavillion dv9000
April 23, 2007 at 10:33:22
Specs: windows vista premium hom, intel core 2 duo/ 1gb ram


My friend has just got a new HP pavillion DV9000 with vista installed straight from the factory. He's had it literally for 2 days and then boot issues came up. at first, it was just doing system checks at start up, which would restart the system and then go back into the system check. this would loop forever.

then, he attempted to restore the system to factory default via HP's recovery manager software, but then it tried to start the process, he got an "error 1002. please contact HP" or something like that. Now, after that he gets the dreaded "bootmgr is missing" error at startup.

now, currently, the only thing we can do is go into the bios, or go back into HP's recovery manager. from the recovery manager we can do harddisk checks (which completed successfully), do the system resotre )which still give the "error 1002" everytime, or go into the command prompt.

from poking around in command prompt, i've noticed that windows is actually installed on drive X:, and that bootmgr is indeed present (i can see it listed when i type dir). the C: is actually the recovery drive. This laptop has 2 physical dsk drives, but i'm not sure if C: and X: are on the same disk or not (there is a third drive, D:, which is just for storage). i'm not sure if this is the cause or not but it seems that most bootmgr problem come from having vista installed on systems with multiple drives.

this laptop is literally only 2 days old and he didn't get a chance to burn the recovery disks before this happened.

can anybody out there help us out?

thanks


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#1
April 23, 2007 at 10:56:06

oh, i've also just noticed that x: drive is actually labeled as "boot". I don't understand why it doesn't detect bootmgr then, though, cos i can clearly see it lsted there.

oh, whether ot not the system really is booting from x: or not, i'm not sure...


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#2
April 23, 2007 at 11:09:05

Until we can figure out what the heck is going on, you're not the only one with this issue. Look what I've found at another forum for your readup HERE

I care because I happen to have HP myself.

i_XpUser


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#3
April 24, 2007 at 19:55:47

hmmm ok.. i guess there's not much we can do without the recovery disks...

would the recovery disks from a 6000 series work on the 9000??


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Related Solutions

#4
April 25, 2007 at 05:48:49

Unfortunately no. Recovery CDs are machine-specific. The best thing you can do is call HP to order recovery cd. It's not that expensive.

i_XpUser


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#5
April 25, 2007 at 22:59:31


ah ok. Thanks for the info.

considering our location (Brunei) it seems we're gonna have to order from HP Malaysia or Singapore. I hope the customer support there is better than from what i've read online...


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