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blue screen crashes

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Name: charley51
Date: March 6, 2009 at 12:27:55 Pacific
OS: Windows Vista
Subcategory: Hardware Problems
Comment:

Any help on this would be greatly appreciated.
Product
Windows

Problem
Shut down unexpectedly

Date
3/6/2009 11:27 AM

Status
Not Reported

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem
Mini030609-01.dmp
sysdata.xml
Version.txt

Extra information about the problem
BCCode: d1
BCP1: 8A600000
BCP2: 00000002
BCP3: 00000000
BCP4: 8F1DB082
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

IntelĀ® PRO/100 VE Network Connection

Driver files:
C:\Windows\system32\DRIVERS\e100b325.sys
C:\Windows\system32\e100b325.din
C:\Windows\system32\e100bmsg.dll
C:Windows\system32\NicCo26.dll
C:\Windows\system32\Niclnst6.dll

Intel Corporation
File version 8.0.47.0 built by: WinDDK

Fault bucket 0xD1_e100b325+c082, type 0




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Response Number 1
Name: charley51
Date: March 6, 2009 at 19:13:05 Pacific
Reply:

Additional info on this incident:
Driver_IRQL_NOT_LESS_OR_EQUAL

****STOP: 0x000000D1, (0x9DC02000, 0x00000002, 0x00000000, 0x8B6D7082)

****e100b325.sys - address 8B6D7082 base at 8B6CB000, Datestamp 473de72c


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Response Number 2
Name: kx5m2g
Date: March 7, 2009 at 07:57:21 Pacific
Reply:

See if you can boot up in safe mode with networking. Then try downlaoding updated drivers for the IntelĀ® PRO/100 VE Desktop Adapter, if that's waht you have. You might try here:
http://www.intel.com/support/networ...


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Response Number 3
Name: Lori2009
Date: May 9, 2009 at 11:51:26 Pacific
Reply:

I'm having the same problem. Same adapter, exactly the same errors. Tried updating the driver files for the adapter and there were no updated drivers. Wondering if you found a solution. My problem started after updating my BitDefender Internet Security from 2008 to 2009. I'd appreciate any suggestions you might have. Thanks.


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Response Number 4
Name: charley51
Date: May 9, 2009 at 17:48:08 Pacific
Reply:

My problems started after upgrading my BitDefender Total Internet Security from 2008 to 2009 also. The problem is with BD 2009. I've corresponded with their support team over and over again, given all information about my system, even snap shots, log files over and over again. Make a long story short, I'm ready to dump BitDefender and go with an alternative security system.


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Response Number 5
Name: Lori2009
Date: May 11, 2009 at 11:44:30 Pacific
Reply:

Thanks for your response. I've done the same. Just demanded that they call me. Ha- ha. What a nightmare! Should have just renewed 2008 - never had a problem with it. Will let you know if I find an answer.


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Response Number 6
Name: Lori2009
Date: May 15, 2009 at 15:44:39 Pacific
Reply:

This is the latest suggestion(copied below). I haven't tried it because I've uninstalled BitDefender and am using AVAST free trial right now. I'm just too tired of creating problems to try it....just wondering if you'd already tried this? Thanks.

After analyzing the logs it seems that the BSOD is caused by the network card
driver.

1. Please download the driver available here on the Desktop:
http://download.cnet.com/e100b325-e...

2. Then boot the system in Safe Mode(without networking), go to
C:\Windows\System32\Drivers
and look for the driver called E100B.sys or e100b325.sys - copy it and save it

to another location on your system.

Now Copy the driver you downloaded at step 1 into the folder
C:\Windows\System32\Drivers
and override the current driver that you have there.

Boot the system in normal Windows mode and check in order to see if you still
have an Internet connection and if the BSOD repeats itself. If you do not have

an Internet connection like this, boot the system in Safe Mode and copy the
driver you moved at step 2 back to its original location.



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Response Number 7
Name: charley51
Date: May 15, 2009 at 20:36:50 Pacific
Reply:

I did receive simular instructions from BitDefender. My advise to you and anyone with this same problem is to not attempt it. Internet connection fails after this procedure.
I've wiped my system of any BitDefender programming and consider myself lucky that I'm only out the price of the 2009 upgrade.
I've gone with AVG 8.5 and have not had any further problems. What a nightmare this was and am happy to be rid of it at this point. Once BitDefender is off your machine your problems will be a thing of the past.
Appreciate your input on this subject and hope it helps others with the resulting problems we both had.


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Response Number 8
Name: Lori2009
Date: May 16, 2009 at 13:01:30 Pacific
Reply:

Thanks so much for your help. Glad I didn't bother trying their suggestion. I suspected it wouldn't work.....as none of the others did. I completely wiped BidDefender off my Laptop too and requested a complete refund. No reason we should be out any money because of this fiasco. They should pay us for all the aggravation! Good luck to you and thanks again.


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