blu ray not working, on vista

May 4, 2009 at 00:08:32
Specs: Windows Vista
i have an acer aspire 8920 lap top with windows vista sp1. on it i have acer arcade deluxe and powerdvd 9.the laptop is 15 months old. blu ray has worked fine befor, but after not using the bd_rom drive for 3 months now doesnt work! every time i put in a blu ray disc it says "please insert disc into drive f;" i have set the region code to 2[europe]. i have changed drive name to g; and it plays normal dvds. can anyone help?

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May 4, 2009 at 04:40:40
Use a DVD drive cleaner kit to clean the lens and then try again.

The cleaner kit is a DVD disk with brushes on it.

If not successful, then remove/uninstall the DVD drive in Device Manager and restart PC.

If still not successful, contact Acer service center.



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May 5, 2009 at 07:56:22
SORTED!!!! i must have spent a week trying to sort the problem out but got nowhere. after reading your reply, i rushed out and got a cleaning kit, used it, and it worked straight away.something so simple, and yet i wouldnt have thought about doing it... thanks for taking the time out to help... u have saved me a lot of money i reckon... cheers

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