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Black Screen/no icons/no taskbar

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Name: PrincessPenguin
Date: June 3, 2009 at 08:50:31 Pacific
OS: Windows Vista
Product: Hewlett-packard / G50
Subcategory: General
Comment:

So My mom and i have a HP G50 laptop and we turned it on and we logged on to our administrator account. got a black screen and mouse cursor. nothing else. tried restoring it to march. scanned everything. called tech support. said i need to factory restore it. but i have some video and photos i need to save in order to do the restore? can anyone tell me how to acess my files before i have to do this?



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Response Number 1
Name: mavis007
Date: June 3, 2009 at 10:02:49 Pacific
Reply:

... try tapping "F8" key @ boot-up select Repair option


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Grrrr
"...pentathol makes you sing like a canary"
http://img193.imageshack.us/img193/...
... got brain freeze


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