Solved Black screen videos not playing

May 18, 2012 at 01:23:24
Specs: Windows Vista, 3gb
my videos wont play on break.com

See More: Black screen videos not playing

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✔ Best Answer
May 19, 2012 at 11:37:11
More questions I'm afraid:

When you are playing the video (with the black screen), does the time bar move along and do you get any sound?

I think we've about eliminated Flash player but go here from each browser and see if it reports that you are now using version 11-2-202-235 (in the square box):
http://www.adobe.com/software/flash...
You should also be able to get to the same place by right clicking the black screen and choosing "About Flash Player..."

It doesn't seem to be a browser issue. Seems odd that YouTube plays OK. Am still thinking about it and have a few other ideas after you've checked out the above.

EDIT. Try these:
Disable any advert or pop-up blockers.
Right click a video, select Settings and disable or enable hardware acceleration from far left icon.

Always pop back and let us know the outcome - thanks



#1
May 18, 2012 at 05:50:46
When you say "black screen" do you mean the whole screen is black (Windows crashed) or just the video window is black?

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#2
May 18, 2012 at 10:31:58
Just the video window is black

Thank you


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#3
May 18, 2012 at 12:59:11
Download and install the latest version of Flash Player.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
May 18, 2012 at 13:09:57
I already tried that , thank you

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#5
May 18, 2012 at 15:25:51
Try this (if you haven't already):

Go to "Control Panel" > "Programs and Features" and uninstall all Adobe Flash Player entries. Reboot and then install Flash Player from a fresh download.

Note that you need different Flash Player addon for each browser - you download from whatever browser or browsers require Flash Player.

If you only have IE then it might prove something if you install Firefox and get the Flash player for that.

Do YouTube videos play?

Always pop back and let us know the outcome - thanks


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#6
May 18, 2012 at 15:49:28
I installed Firefox and it played 1 time. thank you.

also can you help me understand how to install flash for individual browsers,

when you try to install it says shut down all browsers.
You tube does play.


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#7
May 18, 2012 at 16:05:19
Go to this website, using IE.
http://get.adobe.com/flashplayer/

When that is done installing, go to it again but this time from Firefox instead.

The above process will install the two different add-ons you require.

Be careful to untick any unwanted Tool Bars, Google Chrome, or other goodies that they try to foist onto you each time.

Always pop back and let us know the outcome - thanks


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#8
May 18, 2012 at 16:37:46
when I try it worked one time and then wnen I reopened firefox it did not work.

also chrome says adobe already installed, is that the normal response.


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#9
May 18, 2012 at 17:24:46
I would have expected Chrome to behave the same as Firefox but I've never used Chrome so I can't be sure.

About the only thing left I can suggest is to uninstall yet again from Control Panel then get the full download for IE from here:
http://www.filehippo.com/download_f...

Use the green button at top right to download the latest version. Best to "Save" the file somewhere then double click it to install. Eventually you will get the red splash from Adobe which asks you to agree etc then install. When you have finished delete the download.

For Firefox do exactly the same but go here instead:
http://www.filehippo.com/download_f...
I would have thought this would do Chrome too.

Other than that I am getting out of ideas.

Always pop back and let us know the outcome - thanks


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#10
May 18, 2012 at 20:08:53
tried everything so far.
please dont give up.

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#11
May 19, 2012 at 11:37:11
✔ Best Answer
More questions I'm afraid:

When you are playing the video (with the black screen), does the time bar move along and do you get any sound?

I think we've about eliminated Flash player but go here from each browser and see if it reports that you are now using version 11-2-202-235 (in the square box):
http://www.adobe.com/software/flash...
You should also be able to get to the same place by right clicking the black screen and choosing "About Flash Player..."

It doesn't seem to be a browser issue. Seems odd that YouTube plays OK. Am still thinking about it and have a few other ideas after you've checked out the above.

EDIT. Try these:
Disable any advert or pop-up blockers.
Right click a video, select Settings and disable or enable hardware acceleration from far left icon.

Always pop back and let us know the outcome - thanks


Report •

#12
May 27, 2012 at 12:54:31
Thanks everybody,the problem was solved by going into adobe settings manager and allowing third party websites to store information on my computer ,


Is it okay to allow this?


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#13
May 27, 2012 at 16:35:08
Yes it's fine.

Glad to hear you found the reason. Nobody quite thought of that one so the feedback is very useful. If you feel like marking some response as Best Answer it will show this thread as "solved".

Always pop back and let us know the outcome - thanks


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