Audio wont work

January 28, 2010 at 02:11:35
Specs: Windows Vista

Earlier today I did a windows update and it restarted my laptop. When I logged back on, my sound wouldnt work and I looked over and it said "No Audio Output is installed." I have tried everything I possibly can to fix this. I have tried updating, reinstalling, uninstalling and rebooting, rollback driver, system restore, hotfixes.. I have got it to the point before where it has the audio output device installed but still wont play sound. Each time I try to fix it it kicks me back to square one. I have talked to two different dell people which went on live connect and neither were able to fix it. Please help

See More: Audio wont work

Report •


#1
January 28, 2010 at 22:56:44

Which Windows update(s)?
You can look up the Windows updates history and find the one(s) that was(were) installed. You can also find out which ones can be un-installed, if you need to, by reading the info about the update(s).

Have you dropped the laptop, or spilled liquid on it, or exposed it to liquid (e.g. rain) since the sound last worked properly, or in the recent past?

Plugging into the headphones jack disables the built in speakers.
Did you remember to unplug your headphones?

"I have got it to the point before where it has the audio output device installed but still wont play sound."

The headphones jack has a mechanical thingy inside it that auto disables the connection to the speakers built into the laptop when you plug a plug into it. If you use that jack a lot, it's common as time goes on that mechanical thingy gets damaged or fatigued and one or both built in speakers are still disabled when you unplug the headphones. In that case the headphones likely work, the built in speakers don't. Try plugging a jack into the headphones port, wiggling the plug, then removing it. Sometimes that jack has to be replaced to fix the problem.

Many places where you can adjust the sound level in the standard Vista places, you can also mute it. Make sure no sound but the mic is muted (it's auto un-muted when you use program that can use mic, muted again when you exit the program).

E.g. in Control Panel - Sound - click on a sound device to highlight it - Properties - Levels. If there is a red circle beside the small blue speaker icon, that sound is muted. Clicking on the small blue speaker icon toggles mute on/off.

Same goes when you click on the speaker icon in your taskbar lower right, whether you left or RIGHT click to select something. If the small blue speaker icon is there, the sound can be muted.

People often install or re-install sound "drivers" improperly, or install the wrong "drivers" .
Tell us which drivers you installed, where you got them from, whether you installed "drivers" while booting when Windows detected the generic sound device (that's a no-no) after you un-installed the existing "drivers", and whether you installed the "drivers" the proper way, after the desktop loads.


Report •

#2
January 28, 2010 at 23:11:25

Hi, thanks for the reply. The windows update that broke my audio was a windows service pack. No, I have not dropped my laptop or spilled anything on it and I do not use headphones I just listen to the sound that comes from the speakers normally. I have checked in every area and possible way if my speakers are just muted, they are not. Also the other day I was going through an IM of mine when I accidently hit the "talk" button and it created a error saying I had no audio device installed in my computer.

I tried getting the audio driver from Dell which seems to be the driver thats having the issue:
http://support.dell.com/support/dow...
aka, R218148

When I try to run the installer it gives me the following error:
ExitError:Error=Device Object not present, restart the system and run setup again
(no amounts of restarts fix the error)

As for uninstalling and reinstalling and rebooting and rolling back the driver and the like, I went into device manager and uninstalled "High Sound Definition Audio" and rebooted and/or scan for hardware changes countless times, I tried updating the driver which installed some random intel audio that in turn always kicks me back to square one saying I have no audio device installed, so I had to keep on rolling back driver back to the first one.

I have even tried system restoring to get the service pack off and hopefully fix the problem. It doesnt fully remove it so I tried system restoring in safe mode but it wouldn't restore it just sat there in initilizing mode for hours until I needed my laptop back and could no longer wait for the restore.



Report •

#3
January 29, 2010 at 13:15:48

"The windows update that broke my audio was a windows service pack."

Which one?

On my friend's computer I have loaded with MCE 2005 and Vista Premium....

Click on the Vista icon bottom left.
The Windows Update title and icon is there in the list.
(If it isn't there, click on All Programs - it's in the first list you see.)
Click on it.
Select View Update History.
Each entry has a date, the latest at the top by default, and indicates whether or not it was successful.

Tell me It's title, and if it was successful or not.

If it wasn't successful , or even if it says it was succesful sometimes it doesn't actually install properly - sometimes you must disable running modules of, or un-install, anti-malware software in order to get it to install properly.

Which anti-malware software are you using?
.....

The proper sound "drivers" are the ones available in the downloads for your particular Dell model on the Dell site, or if you have the Recovery disk or disk set for your model, that may be on that, as a separate install, somewhere (e.g. a Drivers disk) . It's very rare for there to be anything wrong with the proper "drivers" download, because usually it's been replaced if it has problems, but the one that came with the system on a disk MAY be faulty. Make sure it's for Vista.
If you get sound "drivers" randomly from the web, sound chipset makers make many different chipset versions - it's likely "drivers" you get that way won't work, or won't work properly.

Un-install all listings in Control Panel - Programs and Features for the sound "drivers" you have installed.

Reboot - DO NOT install the "drivers" while booting, when Windows detects a generic sound device. (If it install drivers automatically, either support for the sound chipset is built into Vista, not likely, or you missed un-installing something in Programs and Features.)
Look at Device Manager.
E.g. RIGHT click on Computer - Properties - Device Manager
If a specific sound brand device is listed, RIGHT click on it, Un-install it.
DO NOT reboot.

I recommend you DISABLE resident (always running) modules of anti-malware software BEFORE installing the sound "drivers" (or any software that is not a minor Windows update ) - the part that is scanning in the background all the time. E.g. in AVG, disable the Resident Shield.

If you don't know, which anti-malware software are you using?


Install the sound drivers using the proper installation file.

If you get errors, tell me the error messages.

After you reboot, the sound "drivers" (drivers and associated programs) should have installed fine.

If they install okay but you still hear nothing, we'll t-shoot from that point.

........

Some mboards have an additional sound device built into the main chipset. Tell me if you see an unknown sound device or other unknown device in Device Manager after the sound "drivers" were successfully installed.


Report •

Related Solutions

#4
January 29, 2010 at 23:57:24

It was the vista service pack 1, I hadn't updated in a while.

I use AVG free as my anti malware and also have Malwares Anti Byte.

And as for my driver, I was installing the right driver. I know what driver I use. I have a dell laptop and I got the audio driver from dell with my model and service tag. The problem isn't the downloaded driver, its my laptop. When I try to install the driver it gives me the following error:
ExitError:Error=Device Object not present, restart the system and run setup again

I have done as you said and restarted, however I still hear nothing. My laptop thinks its playing sound but it isnt. When I play a video or make a sound or do a test the volume bar moves up and down accordingly but no sounds come from my speakers. (No I do not have a speaker problem I checked on this throughouly before anything else. This problem stems from internal laptop not external.)


Report •

#5
January 30, 2010 at 01:34:54

"It was the vista service pack 1, I hadn't updated in a while."

Aha! That's a huge, complicated Service Pack.

I've heard, similar to installing SP3 updates on XP, that you can have all sorts of problems if you install it when you've already installed a lot of programs that didn't come with Windows, including anti-malware software. Not likely drivers - more likely to be other progams.

"I use AVG free as my anti malware and also have Malwares Anti Byte."

I think you mean Malwarebytes Anti Malware - that's an excellent program. The free version has no resident module that needs to be disabled - did you use the free version?

In AVG, you disable the Resident Shield, important especially whenever you install complicated software.
(click on the AVG icon on the desktop, or select it in the All Programs list. Tools - Advanced Settings - Resident Shield.

Your sound was working fine before you loaded the SP1 updates. There's probably nothing wrong with your laptop.
Obviously your problem was probably caused by you loading the SP1 updates, probably in combination with something interfering with it installing properly - because you didn't disable AVG's Resident Shield before you ran it, and/or you didn't disable the resident module of Malwarebytes if you installed the paid version, or for some other reason(s).

The reason I told you how to properly install the drivers is you may have done something wrong when you did - many people do. If you hadn't fiddled with them, I probably would have only mentioned that as a last resort.

"I have done as you said and restarted, however I still hear nothing."

If you didn't get any error message(s) this time, that's one problem that's been eliminated.

If you did get (an) error message(s), you could use the exact error message or chunks of it to search with on the web to see if you can find out how to fix you problem of it happening after unstalling SP1 updates, without having to un-install them.

E.g. search using: "ExitError:Error=Device Object not present"

You could search on the web for info about problems with installing Vista SP1 updates - there may be info about additional installed before SP1 updates programs you need to know about, in addition to disabling anti-malware resident modules.

E.g. search using: sound not working after Vista SP1
problems after Vista SP1

Or - you may need to un- install the SP1 updates, make sure your sound works, at least disable anti-malware resident modules from running, possibly disable or un-install other things that are known to interfere with it installing properly, THEN install the SP1 updates.

For that matter, I haven't installed SP1 updates on my friend's computer yet and I haven't noticed any problems - it's been on there for months.

If it's like the situation with sp3 updates for XP, if you install the SP1 updates BEFORE you have installed a lot of programsthat didn't come with windows, you have no problems after it's been installed.

Another thing you could try is running a Repair installation of Vista, by booting with the DVD - there's info about that on the web and on the Microsoft site - your present data is retained - but I would try other things first. .


Report •

#6
January 31, 2010 at 01:29:15

I tried uninstalling the service pack but it did no good my audio driver was corrupted by that time already.

I have talked with a few different technicians from dell and 2 of them told me I needed to reinstall windows to fix it so I did.
Here I am, on a completely new windows and new everything no updates yet.. and it still wont play sound
Even funnier, it has the same exact error when I try to install the audio driver on a completely new untouched windows.


Report •

#7
January 31, 2010 at 08:20:59

"I have talked with a few different technicians from dell and 2 of them told me I needed to reinstall windows to fix it so I did."

From what I've heard when you contact Dell's tech support you may be talkng to some guy in India. Their qualifications vary from okay to ??

Techs often tell you that because that's what they do when they can't figure out a problem in a reasonable amount of time, especially when they're working on a computer themselves, e.g. on warranty - time is money.

That's a bonehead thing to do, if you have personal data on the windows partition you don't want to lose, unless you copy the data you don't want to lose to somewhere BEFORE you run Setup from scratch or the Recovery procedure. It takes only a short time to do that, but it can take many days before the computer is back to the way you want it, if you had installed alot of your own stuff

By the way, if your Vista doesn't have SP1 updates built in, install them BEFORE you install a ot of other software - I recommend you do not install anti-malware before you install that, or at least disable the resident module in it if you do, BEFORE installing the SP1 updates. If there are SP2 updates?, install them too. The Microsoft site and many other major sites are safe to access without that . Just don't randomly search until you install anti-malware sofware.

"Here I am, on a completely new windows and new everything no updates yet.. and it still wont play sound"

"Even funnier, it has the same exact error when I try to install the audio driver on a completely new untouched windows. "


Did you load from (all of the) the Dell Recovery disk(s) or from a regular Vista DVD?

If you loaded from (all of the) the Dell Recovery disk(s) (if there was more than one disk, you may need to install all of them) , the sound drivers were already uinstalled - your sound chipset is fried, or you have another hardware problem. If there were a problem with the Dell supplied sound drivers on the Recovery disk(s), you would have had the problem when you first got the laptop.
.....

If you loaded from a regular Vista DVD, you must install the main chipset drivers BEFORE you load the sound drivers, but still, it sounds like your sound chipset is fried, or you have another hardware problem .

Whenever you load Windows from a regular Windows CD (or DVD) from scratch, after Setup is finished you must load the drivers for the mboard, particularly the main chipset drivers, in order for Windows to have the proper drivers for and information about your mboard hardware, including it's AGP or PCI-E, ACPI, USB 2.0 if it has it, and hard drive controller support. If you have a generic system and have the CD that came with the mboard, all the necessary drivers are on it. If you load drivers from the web, brand name system builders and mboard makers often DO NOT have the main chipset drivers listed in the downloads for your model - in that case you must go to the maker of the main chipset's web site, get the drivers, and load them.

Did you check the head phones port? Try wiggling a jack in it, pulling it out?

I have no idea what's wrong, unless that is buggered and needs to be replaced, and even then I doubt that would cause your error message(s).

Did you try looking up the exact error message you're getting or chunks of it? - with and without quotes - people often leave out words or make typos.

You could try disabling the onboard sound and getting/using a USB sound adapter.

If you model is still under warranty, if I were you, I would check out whether a repair would be covered, otherwise, if the sound chipset is built into the mboard you probably need to replace it.


Report •


Ask Question