|Here's what you do, if you can do this anywhere what you want to do is download a program called "Spyhunter", you do NOT need to buy the full program to get the benefits of having the program installed.|
Download Spyhunter, somehow get Spyhunter on the computer that is having the problems, once you do, install it, then, have it scan your entire computer.
Once the scan is complete, you can see a list of all the threatening/harmful files on your computer, (keep in mind, not ALL infections are harmful), if the files that show up only tell you it's spyware, ignore them, they are not harmful at all, all they do is keep track of your browser search information and such, those are what you allow when you go to sites like youtube it just keeps track of what sites you go to, it's just a third party cookie, so just ignore it.
If you find any infections that say Adware, or Malware, or Trojan, then do the following.
Right click on all individual item paths (note: some items do not have a path, but right click on every single one to be sure you're getting them all), right click on each individual item path, and select the option to open up that file path. Once you do that it will open up a folder where you can find that item, find the item and send it to the recycle bin, and delete them one by one.
Malware: Look at the name of the infection, type the name in to google search and do the following. Follow each step exactly!
Step 1: Locate/Identify the name of the file.
Step 2: Google search the name of the file.
Step 3: Type in Google search (How to remove "File name here")
Step 4: Read about how to remove that file.
Step 5: The site you choose to get this information from will often tell you the file paths, but that alone will not be enough, it's only half the battle.
Step 6: Once you read how to get rid of it, you will first need to locate the ".exe" or ".dll" file.
Step 7: Once you determine what the file is running under, you will need to open up your "Task Manager"
Step 8: Press Ctrl+Alt+Delete button to bring up the "Task Manager"
Step 9: Click the tab that say's "Processes" in the "Task Manager"
Step 10: Locate down the list of ".exe/.dll" files.
Step 11: Select/highlight the file, and click "End Process".
Step 12: Here comes the easy part. Open up your START Menu, and type in search for "Regedit", in the start menu search bar. It should bring you straight to it.
Step 13: Look back at the items list on Spyhunter, type in the "Find" option within "Regedit".
Step 14: The item paths you are looking for should be in the list of names such as "HKEY_CLASSES_ROOT" etc. Finding these paths are easy.
Step 15: Once you locate the file path, just delete the folder it's in, do NOT delete the entire HKEY_CLASSES_ROOT folder, you just need to delete the individual folders within that folder. if you delete the entire folder instead of just the one with the harmful files, then I will not be held accountable, because I do not know how to fix/replace the lost HKEY folders and files. Your computer by then would most likely crash and you'd have to take it to a specialist to get it fixed again.
Trojans/Viruses In General
Do the same as you do for Malware and Adware, except I would recommend you put the computer in Safe Mode before doing it. To go into Safe Mode, restart the computer and hit the F1 key while it is loading for start up. I'm sure you can figure out how to go into Safe Mode from there.
Once in Safe Mode, you can turn off ALL programs without them re-starting, this way, you can do a System Restore if you wanted to.