acer laptop factory reset windows vista

April 16, 2015 at 10:40:07
Specs: Windows Vista
My laptop is running really slow and I am wanting to reset it all. It is quite old and I just want to reset it and see if that helps.

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#1
April 16, 2015 at 14:34:11
Please post the model number of your computer. From your spec I assume it is still an Acer but we need the number in order to be sure we give you the correct reset procedure. I trust you realise you will lose everything of your own and be back to the as bought condition.

Very often slowness is due to malware. I would recommend you first run these three free programs in the order given, rather than going straight for reset:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

If any of them find anything, please copy/paste the logs on here because even if the symptoms are cured you are likely to still have things lurking around that require further cleaning.

Always pop back and let us know the outcome - thanks

message edited by Derek


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