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Acer Aspire 5100 Repair

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Name: Andrew (by thehobboy)
Date: June 10, 2008 at 14:29:38 Pacific
OS: VISTA/XP
CPU/Ram: AMD Turion64/1.5GB
Product: Acer Aspire 5100
Comment:

I just recieved my Laptop From the temple Texas repair Center. I thought my HDD was bad so I tryed to use Recovery Discs and Ghost Boot Disks. Neither worked. I sent it back to them and they said that they put Recovery Discs in and it magicly worked.

Computer's are unpredictable



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Response Number 1
Name: Rayburn
Date: June 10, 2008 at 14:37:21 Pacific
Reply:

I'm sorry but I don't understand the question.

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Response Number 2
Name: Andrew (by thehobboy)
Date: June 10, 2008 at 15:18:44 Pacific
Reply:

Sorry, I forgot To Ask the Question. My Question Is:

What did they do? Can I do what they did easily???

Computer's are unpredictable


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Response Number 3
Name: Rayburn
Date: June 10, 2008 at 15:20:32 Pacific
Reply:

Did the techs use the same recovery disc that you used? If so, what messages did you get if any when you used it?
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Response Number 4
Name: Andrew (by thehobboy)
Date: June 10, 2008 at 15:37:58 Pacific
Reply:

no, They claim that they have Special recovery CD's. When I tried using mine, all it Did as Say BOOTMGR Error.

Computer's are unpredictable


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Response Number 5
Name: Rayburn
Date: June 10, 2008 at 15:51:19 Pacific
Reply:

The only thing I can think of is to, if possible, ask them the name of the recovery CDs that they used, then Google it. Perhaps there would be a place to order the recovery CDs online.

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Response Number 6
Name: Sabertooth
Date: June 11, 2008 at 05:53:27 Pacific
Reply:

If your HDD's MBR was unique to the Recovery Discs supplied by your OEM, it is not unusual for your discs to not work with the OEM machine if the MBR was altered or deleted altogether.

I am willing to bet all they did was reinstall Windows using a retail/OEM XP disc. If you didn't have that, the process would have been impossible on your part or convoluted at best.

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Response Number 7
Name: Andrew (by thehobboy)
Date: June 11, 2008 at 14:20:29 Pacific
Reply:

It Couldnt Of been XP becuase it is running Vista. Also, it has all of the programs as when I use the recovery Discs

Computer's are unpredictable


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Response Number 8
Name: Rayburn
Date: June 11, 2008 at 15:00:00 Pacific
Reply:

Maybe your discs are scratched on the botttom?

Besides, how do you know the recovery discs install the same programs if you say the discs don't work? Or is it that you know by how you remember it when you first bought the PC?

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Response Number 9
Name: Andrew (by thehobboy)
Date: June 11, 2008 at 15:25:01 Pacific
Reply:

They Worked in the Past and they are NOT scratched.

Computer's are unpredictable


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Response Number 10
Name: Rayburn
Date: June 11, 2008 at 18:54:07 Pacific
Reply:

Ok, have you changed hard drives or ANY other hardware since the CDs worked last?

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Response Number 11
Name: Andrew (by thehobboy)
Date: June 11, 2008 at 19:49:06 Pacific
Reply:

Yes I have Used them since I last Changed HDD's. I change my HDD's every couple of months to keep my info up to date

Computer's are unpredictable


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Response Number 12
Name: Rayburn
Date: June 11, 2008 at 21:06:28 Pacific
Reply:

Google seems to indicate that the BOOTMGR error you're getting is related to Vista. This to me indicates that maybe there was a problem with the Vista bootloader on your hard drive. Furthermore, it also seems to indicate that the boot order may have not been set to boot from the CD before the hard drive in the BIOS. Problems that may have occurred from using Ghost Recovery can cause the error to appear.

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Response Number 13
Name: Andrew (by thehobboy)
Date: June 12, 2008 at 04:08:09 Pacific
Reply:

really??? I use GHOST recovery but, it has never worked on the laptop

Computer's are unpredictable


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Response Number 14
Name: Rayburn
Date: June 12, 2008 at 08:52:15 Pacific
Reply:

It's never worked for me either. That explains that error.

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Response Number 15
Name: jerk
Date: July 4, 2008 at 09:37:51 Pacific
Reply:

for the record - you guys are a waste of time.
the original question is why won't the recovery disks do the job? I have Vista. get black screen with file:\boot\bcd status: 0xc00000e9 Info: an unexpected I/O error has occurred.
Acer sent 3 cds for the 5100/Vista laptop. 1 cd is labeled system the other two are disks 1 and 2 for recovery. Sequence: boot from system cd, replace with recovery 1. Then the party is over. It gives me option that I accept, to rewrite the C: partition then it quits. Conclusion: hard drive. But wait!
For grins, I boot from an XP sp2 cd and what do you know, I can load the OS. But I don't want to load this OS because I want to preserve the data on my Vista with the corrupted boot manager that Acer's 3 recovery cds will not address.
That's the paradox people.
After paying Acer $32 plus tax over the internet (they're catching on out there) I now have to purchase Vista OS to recover my POS Acer laptop. Hey, I'm cheap but I expect these things to work...don't you? And as a final gripe; why don't mfrs ever send the OS disk as we pay for it don't we?
Later Gators

asdf


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Response Number 16
Name: Rayburn
Date: July 4, 2008 at 19:39:38 Pacific
Reply:

"for the record - you guys are a waste of time."

Oh really? Since you call yourself "jerk," why should I believe that? But thanks anyway for telling me, jerk. LOL, no harm intended (after all that's your name, isn't it?).

Your problem has nothing to do with the OP's problem. And I never said that the hard disk was the problem. I said that the problem was with the boot loader ON the harddrive, not the harddrive itself. All the OP needed to do was to change the boot order in the BIOS so that the CD Drive is before the hard drive and then boot up with the Recovery CD.

WinSimple Software


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