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Video Card will not install

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Name: Roy
Date: March 13, 2000 at 08:07:31 Pacific
Comment:

I am trying to install an ATI Xpert 2000 (agp) on a clean NT4 Server install. I have had this card installed on NT 4 server before, but now I can't seem to get NT to recognize it.

This is what I've done so far:
After installing SP6a, I installed the drivers for the video card, rebooted and nt said I had installed a new device, but will not let me change the color/resolution settings and shows that it is only using a driver for a standard vga card (16 colors, 800x600 max res).

I have been messing with this thing for a couple hours now...trying different drivers...uninstalling sound (in case of conflict) but nothing seems to work.

Anybody have some suggestions or seen this problem before???



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Response Number 1
Name: Nef
Date: March 13, 2000 at 10:33:28 Pacific
Reply:

Have you went to display properties and went into display type? Then choose change then have disk. Go to the directory where or disk where your driver is (Floppy. cd-rom etc...)And open it up and it will install it.
Then reboot and everything should be fine. I hope this helps you out. Keep posting to let me know....


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Response Number 2
Name: Roy
Date: March 13, 2000 at 11:17:13 Pacific
Reply:

I had already tried to install that way... I have attempted to install 3 ways..

1 - auto install from cd-rom
2 - setup.exe from winnt folder
3 - change display type and point to driver

None of those worked....Every time windows says the driver is installed, and after I reboot windows says there is a new driver being used, but it never works and always only allows 16 colors and says only the std vga graphics driver is installed....

Other suggestions?????


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Response Number 3
Name: Nef
Date: March 13, 2000 at 12:11:43 Pacific
Reply:

Have you already looked up your card in the HCL at microsoft's site to see if it is on there? This will make sure if it really is compatible with NT. Also try to contact the MAker of your card to see if there is some specific directions that need to be done first.


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Response Number 4
Name: Roy
Date: March 13, 2000 at 12:22:06 Pacific
Reply:

Haven't checked the HCL, but have had this card installed on same machine running NT 4 server before....

I have also heard of this problem happening once before to a friend of mine, but he never fixed it and his video card was on the HCL.

Is there anything else I can try??? I'm all out of ideas...


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Response Number 5
Name: Nef
Date: March 13, 2000 at 12:35:21 Pacific
Reply:

Have you tried contacting the maker of your card? Or maybe Microsoft? Maybe some of your files are corrupt and you should try to do a fresh install of your NT server. Is your install cd bad does it have big scratches or anything like that? Maybe a different pci slot or is it agp? Do you have any other machines to install NT on to test your card out? Maybe the motherboard is to do with this. Have you tried these yet?


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Response Number 6
Name: Roy
Date: March 13, 2000 at 13:05:39 Pacific
Reply:

The card is good....in fact it is in the exact same system right now running perfectly. The problem is that on this exact same system (literally) when I installed NT 4 Server on a new HD (by disconnecting old hd adding new hd) NT will not accept that the ATI card is installed. This card is AGP...other cards are in the system (SoundBlaster Live! pci slot1, NIC pci slot2, and Modem pci slot4) I do not have the cards in slot 3 or slot 5 because these slots share irq settings with the ATA 66 controler and one of the pci slots (this is an abit be6-ii mobo). I even edited the registry to allow NT to share IRQ's and when that didn't work, I removed the Sound Card and uninstalled its drivers....but still no luck.

It sounds to me like it might be a hardware conflict somewhere, but I just can't find it...I adjusted the bios to both assign and not assign irq to vga ( no luck either way )...

But the hardware should be good...like I said, the exact same machine with it's currently installed hd is running on NT4 server right now....just having trouble with this new install of NT4 on a brand new drive.

(cd is good, hd seems good and is new, no errors during install, nt seems pretty stable...)

Thanks....


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Response Number 7
Name: Rob
Date: March 16, 2000 at 19:35:49 Pacific
Reply:

This was a common problem after SP3 if Plug and Play was not enabled. One fix for new installs was to install the drivers before applying any service pack. The driver would not work, of course, until after the service pack was applied. Was the card working in a system that had an earlier SP applied before SP6a was installed?


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Response Number 8
Name: David Downs
Date: March 17, 2000 at 06:17:42 Pacific
Reply:

I am having a similar problem with a clean install of windows 2000 and a Nvidia TNT based AGP card. It is supported, but from what I can gather the video card's bios doesn't support less than 256 colors. The VGA standard mode only supports 16 colors and when you install the new drivers and reboot the video mode is still set to 16 colors. This causes the new video card to fail to initialize and the VgaSave service defaults the graphics back to standard VGA mode. I hypothesize that if VGA mode would support 256 colors and we changed to that mode, installed the new drivers, and reboot everything would work properly. The problem as I see it is trying to set the color level to 256 colors before rebooting, but I don't know how. I have tried disabling the VgaSave service, but after the video card fails to initialize it just reboots the machine.


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Response Number 9
Name: Eric
Date: March 18, 2000 at 06:30:24 Pacific
Reply:

I've been having the very same problems described above, after trying similar (unsuccessful) approaches. If anyone happens to find a solution, please post. Many thanks.


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Response Number 10
Name: tim
Date: March 20, 2000 at 09:25:18 Pacific
Reply:

Just do this, clean install NT, and don't install any other devices. Install the service packs, then install the video drivers, then the other devices. Remember to clean install as some video will conflict with SB Live.. I've had same problem. Hope it works


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Response Number 11
Name: David
Date: March 20, 2000 at 09:50:18 Pacific
Reply:

YEH!! I solved my problem!

My setup is a Abit BP6 motherboard with a Diamond V550 video card.

Two things that I think helped. One was a bios setting I had set was "Use an IRQ for video": (or something similar) at one time it was originally set to enabled and when I was trying different settings to solve the problem I tried it set to disabled. I set it back to enabled.

The second part I discovered while trying to repair the installation. I tried right clicking on the desktop selecting properties-then settings-advanced-adapter-properties. Then at the bottom select the drop down box to not use. Basically this put me in a situation were when I rebooted the video card failed to initialize and caused a reboot loop. I then went into my bios set it to boot from the CD-ROM, put in windows 2000 and booted up, selected R for repair and then chose C for console. From there I looked at the services (LISTSVC command) and noticed the nv4 (I had the NVIDIA beta 2000 drivers installed) service was set to manual. I used the Enable command (see exact command below) to set the nv4 service to start with the system and rebooted. It worked!

ENABLE NV4 SERVICE_SYSTEM_START

I believe disabling the VGA and then forcing nv4 to start with the system was the key.


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