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Problems With Word 97
Name: Jeff Date: April 20, 2000 at 13:46:16 Pacific
Comment:
Hello - On my machine when you double click on the word icon the machine thinks for a couple of seconds and then nothing happens. I tried dilling down to and running winword.exe and it did the same thing. Then I tried reinstalling word and got the same result. Any Hints?
Possible MACRO virus. See Service-Macro. If MACRO no in page down menu, then possible Macro VIRUS. Possible WM.CAP.
Cure this virus and set ONLY READ attribute on the NORMAL.DOT file.
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Response Number 4
Name: Jeff Date: April 21, 2000 at 11:46:10 Pacific
Reply:
I upgraded to sp1 and disabled Virus Scan and changed the normal.dot to read only and it still isn't opening
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Response Number 5
Name: Pete Date: April 22, 2000 at 07:05:54 Pacific
Reply:
Uninstall word, delete the folder in program files and empty the temp folder of any files. Restart the machine and then try reinstalling word. If all else fails, the registry is your next stop.
ok..here's what i came up with when i had the same problem. when i change server, the templates are set for the UNC of my old server. go into tools/templates and addin and make sure your current server UNC is set or just brouwse to the default normal.dot
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Response Number 7
Name: Henri Date: April 24, 2000 at 23:37:16 Pacific
Reply:
Sounds very familiar. Where I'm working, this is a VERY common problem. The easiest solution is: Find a file named "normal.dot". (Usually in C:\Program Files\Microsoft Office\Office). Normally the size of the file is about 30KB, but if it is like 200+ KB, the file is most likely corrupted. Delete the file and copy a working one from another machine. And then you have to change the Word-setting manually again... As you all know, when Word is starting, it will load the normal.dot file, and if its corrupted, then...
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Response Number 8
Name: Jeff Date: April 25, 2000 at 09:49:05 Pacific
Reply:
Hello - I just upgraded to Office 2000 and that took care of everything... Thanks for all your help!
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