Hello I have an HP 4150 Omnibook with NT Workstation 4.0 and SP5. I installed MS OFFICE 2000 Professional, and it worked for 2 weeks without a problem. Now, when the office shortcut bar is being loaded, it happens all the time: Access Violation in MSOFFICE.exe I've reinstalled Office and the problem still remains. Here is a copy of drwtsn32.log: --------< START >---------------------------- Application exception occurred: App: (pid=226) When: 4/29/2000 @ 20:50:44.605 Exception number: c0000005 (access violation) *----> System Information <----* Computer Name: CARDOSO User Name: Administrator Number of Processors: 1 Processor Type: x86 Family 6 Model 6 Stepping 10 Windows Version: 4.0 Current Build: 1381 Service Pack: 5 Current Type: Uniprocessor Free Registered Organization: Saboeira de Inhambane Registered Owner: Jose Cardoso *----> Task List <----* 0 Idle.exe 2 System.exe 22 smss.exe 28 csrss.exe 36 winlogon.exe 42 services.exe 45 lsass.exe 71 spoolss.exe 78 ati2plab.exe 69 cardpwr.exe 81 pwrapp.exe 83 navapsvc.exe 79 npssvc.exe 101 pwrstart.exe 106 RpcSs.exe 108 pwrlnch.exe 112 tapisrv.exe 121 rasman.exe 127 esserver.exe 135 pstores.exe 139 MSTask.exe 151 SENS.exe 169 alertsvc.exe 123 nddeagnt.exe 193 Explorer.exe 202 MsiExec.exe 198 SysTray.exe 214 Atiptaab.exe 210 essapm.exe 188 daemon.exe 195 loadwc.exe 217 power.exe 218 pcmapp.exe 200 POProxy.exe 190 navapw32.exe 212 OSA9.exe 226 msoffice.exe 229 drwtsn32.exe 0 _Total.exe (30000000 - 30069000) (77f60000 - 77fbe000) dll\ntdll.dbg (77dc0000 - 77dff000) dll\advapi32.dbg (77f00000 - 77f5e000) dll\kernel32.dbg (77e70000 - 77ec4000) dll\user32.dbg (77ed0000 - 77efc000) dll\gdi32.dbg (77e10000 - 77e67000) dll\rpcrt4.dbg (71590000 - 71617000) COMCTL32.dbg (77c40000 - 77d7c000) dll\shell32.dbg (77b20000 - 77bd6000) dll\ole32.dbg (308c0000 - 30e19000) (779b0000 - 779b9000) dll\linkinfo.dbg (77720000 - 77731000) dll\mpr.dbg (77a40000 - 77a4d000) dll\ntshrui.dbg (78000000 - 78040000) (77800000 - 7783a000) dll\netapi32.dbg (77840000 - 77849000) dll\NetRap.dbg (777e0000 - 777ed000) dll\samlib.dbg State Dump for Thread Id 0xe1 eax=00002580 ebx=009e000e ecx=0000017e edx=fd80a988 esi=009e1ffe edi=009f1f88 eip=3000f95b esp=0012e9ec ebp=0012eac0 iopl=0 nv up ei pl nz na po nc cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000206 function: 3000f93d 3bc6 cmp eax,esi 3000f93f 8945f0 mov [ebp-0x10],eax ss:0115d4c6=???????? 3000f942 0f84de000000 je 3000fa26 3000f948 8b4b14 mov ecx,[ebx+0x14] ds:01a0ea14=???????? 3000f94b 8b770a mov esi,[edi+0xa] ds:01a2098e=???????? 3000f94e 8bc1 mov eax,ecx 3000f950 03f7 add esi,edi 3000f952 8b7df8 mov edi,[ebp-0x8] ss:0115d4c6=???????? 3000f955 ff7508 push dword ptr [ebp+0x8] ss:0115d4c6=???????? 3000f958 c1e902 shr ecx,0x2 FAULT ->3000f95b f3a5 rep movsd ds:009e1ffe=???????? es:009f1f88=00000000 3000f95d 8bc8 mov ecx,eax 3000f95f 83e103 and ecx,0x3 3000f962 f3a4 rep movsb ds:009e1ffe=00 es:009f1f88=00 3000f964 8b3dc0100030 mov edi,[300010c0] ds:300010c0=77ed3b89 3000f96a ffd7 call edi 3000f96c ff75f0 push dword ptr [ebp-0x10] ss:0115d4c6=???????? 3000f96f 8b3584100030 mov esi,[30001084] ds:30001084=77ed1000 3000f975 89450c mov [ebp+0xc],eax ss:0115d4c6=???????? 3000f978 50 push eax 3000f979 ffd6 call esi 3000f97b 8d45c4 lea eax,[ebp-0x3c] ss:0115d4c6=???????? *----> Stack Back Trace <----* FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name 0012eac0 30011b6c 01010045 0012eaec 0a050376 04050375 ! 0012ebf4 3001146b 00140078 0012ee1c 0a050376 77e72575 ! 0012ef58 30011d6a 000372f8 0012f45c 000101ec 00000001 ! 0012f2f8 300128d7 001372f8 0012f45c 000101ec 00000001 ! 0012f328 30013e4b 000101ca 0012f56c 0012f45c 00000017 ! 0012f7dc 3000932e 000101ca 0012fbfc 0012fbac 30000000 ! 0012fb50 77e719d0 000101ca 00000001 00000000 0012fbd4 ! 0012fb68 77e76143 0044c8e0 00000001 00000000 0012fbd4 user32!OffsetRect 0012fb9c 77f763a3 0012fbac 000000b4 000000b4 0000002e user32!GetSystemMenu 0012fd10 77e76362 80000088 30005b56 3002fd80 82400000 ntdll!KiUserCallbackDispatcher 0012fd50 30005cb4 00000088 30005b56 3002fd80 82400000 user32!CreateWindowExA 0012fdbc 30005afd 3002fd80 3002985c 00000000 00000000 ! 0012fe88 300058c4 00132960 0000000a 3002985c 00000000 ! 0012ffac 3000584b 30000000 00000000 00132960 0000000a ! 0012fff0 00000000 30005832 00000000 000000b0 00000100 ! 00000000 00000000 00000000 00000000 00000000 00000000 ! *----> Raw Stack Dump <----* 0012e9ec 45 00 01 01 1c 00 00 00 - 75 03 05 04 f8 72 13 00 E.......u....r.. 0012e9fc 88 01 00 00 90 28 6b 89 - 43 3a 5c 57 49 4e 4e 54 .....(k.C:\WINNT 0012ea0c 5c 50 72 6f 66 69 6c 65 - 73 5c 41 64 6d 69 6e 69 \Profiles\Admini 0012ea1c 73 74 72 61 74 6f 72 5c - 41 70 70 6c 69 63 61 74 strator\Applicat 0012ea2c 69 6f 6e 20 44 61 74 61 - 5c 4d 69 63 72 6f 73 6f ion Data\Microso 0012ea3c 66 74 5c 4f 66 66 69 63 - 65 5c 53 68 6f 72 74 63 ft\Office\Shortc 0012ea4c 75 74 20 42 61 72 5c 50 - 72 6f 34 2e 74 6d 70 00 ut Bar\Pro4.tmp. 0012ea5c 00 00 00 00 00 00 00 00 - 90 06 14 00 48 00 00 00 ............H... 0012ea6c ac 00 00 00 00 00 00 00 - c0 ea 12 00 28 00 00 00 ............(... 0012ea7c 00 00 13 00 08 00 04 00 - d0 ea 12 00 33 15 f1 77 ............3..w 0012ea8c ed 57 00 30 70 c6 13 00 - 97 c6 13 00 1c 00 00 00 .W.0p........... 0012ea9c 03 00 00 00 80 00 00 00 - 00 00 9e 00 a4 00 00 00 ................ 0012eaac 00 00 00 00 7d 03 05 01 - 88 00 00 00 00 00 9f 00 ....}........... 0012eabc 8c 00 00 00 f4 eb 12 00 - 6c 1b 01 30 45 00 01 01 ........l..0E... 0012eacc ec ea 12 00 76 03 05 0a - 75 03 05 04 78 00 14 00 ....v...u...x... 0012eadc 1c 00 00 00 e0 5f 13 00 - f8 72 13 00 00 00 00 00 ....._...r...... 0012eaec 43 3a 5c 57 49 4e 4e 54 - 5c 50 72 6f 66 69 6c 65 C:\WINNT\Profile 0012eafc 73 5c 41 64 6d 69 6e 69 - 73 74 72 61 74 6f 72 5c s\Administrator\ 0012eb0c 41 70 70 6c 69 63 61 74 - 69 6f 6e 20 44 61 74 61 Application Data 0012eb1c 5c 4d 69 63 72 6f 73 6f - 66 74 5c 4f 66 66 69 63 \Microsoft\Offic ------< END >---------------------- Any gurus out there who can see what a blind like me can't ? Please send me e-mail if you can help. Thanks J

what version of ie do you have or are you running ie. in addition have you tried to do an upgrade of it? supposedly if you extract the ie cab file it is suppose to correct that problem http://www.jsiinc.com/TIP1800/rh1848.htm