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Network disconnection problem

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Name: Johan
Date: April 29, 2002 at 04:02:02 Pacific
Comment:

We have a strange network problem on our LAN.

At certain times (randomly) our network clients seem to lose their network connection to a server, when this occurs they can't connect to one server but are still able to connect to other servers.
This results in many strange things and errors.

"Disk or network error" (MS-Access)
"Cannot save document you must select another file name" (MS-Word en MS-Excell)
"The file is in use by another user… " (MS-Excell)

We have the impression that the problem exists more when network traffic is low.
As a result of this we started pinging the servers every second from a client PC connected to the same switch as the servers. And we discovered that when this error occurs the server in question gives no replies on the ping command. (Sometimes for more than 15 seconds and this happens about 20 times a day)

We discovered now that when we open PcAnywhere sessions to the servers the problem disappears.
When the sessions are open the servers can respond to the ping command at all times and the clients don't lose their network connections to the servers anymore.

Does anyone know of this phenomena or knows another solution than keeping the PcAnywhere sessions open constantly.

Here are some specs of the things we have.

Servers:
Poweredge 1300 WinNT 4.0 SP6a (with Intel pro 10/100 LAN card)
Poweredge 4200 WinNT 4.0 SP6a (with 3com 3c980 server LAN card)
Poweredge 2500 WinNT 4.0 SP6a (with Intel 8255xx-based 10/100 LAN card)

Network:
Cisco Ethernet switch model 3524
All servers are connected to this switch and they negotiate 100Mbit Full Duplex.

Things we already tested but didn't help:
We tested with other switches (baystack, 3com) and hubs (Intel)
We changed the cabling.
Forced the auto-negotiation to 100/full 100/half 10/full 10/half
Other network cards (in clients and servers)
Checked out the temp directories on clients (MS KB: Q150943)


Best regards
Johan



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Response Number 1
Name: fritz
Date: April 29, 2002 at 06:17:25 Pacific
Reply:

That really is a strange one. Looks like you have eliminated all of the obvious possible problems. Maybe check the event log to see if their is a problem with the DHCP ? maybe the IP lease is expiring ?


0

Response Number 2
Name: MacMan
Date: April 29, 2002 at 12:16:14 Pacific
Reply:

The reason you don't have the problem w/ PCAnywhere is because it uses and keeps sockets open. Maybe you can start from there.


0

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