HP InkJet 1100 - Constant Error Msg

Original Message

Name: AnthonyStenhouse
Date: November 1, 2004 at 06:01:55 Pacific
Subject: HP InkJet 1100 - Constant Error Msg
OS: Windows NT
CPU/Ram: Intel / Unknown

Comment:

I have a problem concerning a recently setup HP 1100 Inkjet printer on a Win NT rig.

"Replace Defective or Incompatible Cyan Printhead"

This message appears within the toolbox application which comes with the driver CD. When removing the cyan cartridge, removing all but the black cartridges and removing all including the colour cartridge the error message remains.

I'm hesitant to say its a faulty printer as it's brand new, the connections are all ok, I've had the inside area of the ink well wiped incase of derbies or such like, however still no luck.

Has anyone suffered from this before? If no answer can be found, we will get her to buy a new cartridge or warranty return the printer, however we would like to avoid that due to time scales.

Thanks everyone.

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Response Number 1

Name: Jennifer SUMN
Date: November 1, 2004 at 11:23:49 Pacific
Subject: HP InkJet 1100 - Constant Error Msg

Reply: (edit)

I'd exchange the printer ASAP. Any troubleshooting you do on your own (hardware wise) will void the warranty.

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